Contact RICOH Smart Device Connector Customer Service

Why should I report an Issue with RICOH Smart Device Connector?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ricoh Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. RICOH Smart Device Connector lets you quickly access a RICOH multifunction printer (MFP) or projector by registering it with a smart device via NFC, Bluetooth Low Energy, a QR code, or the IP address or hostname of an MFP. - Print or project documents and images stored on a smart device or on Box, Dropbox, Google Drive, Microsoft OneDrive. - Scan to a smart device or to Box, Dropbox, Google Drive, or Microsoft OneDrive. - Project documents and images on a smart device or in Box, Dropbox, Google Drive, or Microsoft OneDrive to a RICOH projector and the RICOH Interactive Whiteboard. - Save documents that have been annotated on the RICOH Interactive Whiteboard. - Conduct user authentication by using a smart device. - Automatically search for available machines on the same network. *RICOH Interactive White Board D6500/D5510 requires firmware v1. 7 or later.

1. Someone needs to fix this and it only needs permission to my files I am printing.When I first got this app on my previous android it worked perfectly, my new device as well, after upgrading to Android 13 there's issues with the app not being able to support this version.. okay granted it's not Ricoh's fault but then before all this there was an update which obliterated whatever algorithm that was there prior which was efficient and amazingly fast, I used to brag about this app but now I am left in the dust and cannot conduct business as I've invested in this brand, Hayibo!!Rubbish app , can't print anything off.

2. Frustrating considering it a very expensive printerThe application is useful for printing from tablets or mobile to my Richo printer But it needs few improvements like printing multiple images or slides on one page And the most important is selecting which pages I want to print from the document I sent it to printApp works.

3. Jobs get stopped at machines and have to be manually pushed thru and if the job was sent to do multiple copies,it will only print one as a result of being stopped at the machine.

4. It would be awesome if they stopped with the request after the fifth time I get them.It's great being able to print from my phone.

5. Won't print pictures only documents and only 1 page or it errors outCan't get it to print files on Android 14 from inside the app anymore.

6. I don't feel it needs my contacts and precise location to print a paper.

7. App still works even if you don't turn said permissions on, so someone needs to fix this.Most folks who complain about the app probably have not stopped to experiment with it.

8. I have found that I can print almost anything by simply using the share function on my phone.

9. I don't know why samsung won't print to a ricoh printer but this app is not the answer.

10. So a 10 page document had to be sent 10 times printing one page at a time.

11. If I share the file with the ricoh connector app it works.So used to work great.

1. Fix RICOH Smart Device Connector Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RICOH Smart Device Connector: Restarting the app will resolve most errors.
2. Update the RICOH Smart Device Connector App. Here is how:
   1. On Android goto PlayStore » Search for "RICOH Smart Device Connector" » Open RICOH Smart Device Connector » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RICOH Smart Device Connector » click "UPDATE".
3. Clear RICOH Smart Device Connector app cache: Clearing cached data will force your app to retrieve the latest data directly from RICOH Smart Device Connector servers.
   1. On Android, goto Settings » Apps » Select "RICOH Smart Device Connector" » click Storage » click "Clear Cache".
4. Check RICOH Smart Device Connector app permissions. If any of these permissions required to use your device's features are disenabled, RICOH Smart Device Connector might not work.
5. Uninstall and reinstall RICOH Smart Device Connector. If nothing else has worked, completely uninstall RICOH Smart Device Connector then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RICOH Smart Device Connector not working

2. Fix RICOH Smart Device Connector Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RICOH Smart Device Connector be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RICOH Smart Device Connector not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RICOH Smart Device Connector may not be able to connect to the Internet when running in the background.