Published by Ricoh Co., Ltd.

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Why should I report an Issue with RICOH THETA m15 (formerly RICOH THETA)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ricoh Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

RICOH THETA m15 ( Customer Insights

1. Without ability to trigger a photo remotly i'll lose 90% of my use cases.I broke my camera within a month of having it I chipped a lens There was apparently only one person in the call center and the only option was to send the my camera and $200 before they'd even look at it I didn't even want them to look at it cuz I knew exactly what was wrong with it and all I wanted was a spare part apparently you cannot get any services unless you're willing to give them cash upfront with no promises them actually be able to fix anything.

2. It says password incorrect, connection fails but the same password works on my ipad... Is there something wrong with Android connections? I am using the latest firmware 01.90 as of 6 Jan 2019Last attempt.

3. I hope you can improve the app functions like you can have a live view in real time like the phone can serve as screen since the gadget does not have one.

4. Now it worksMy phone connected m15 WiFi but app notes SSID unknown?? Cannot connectCan no longer use with my theta s.

5. I just found this app a pain in the ass seriously.can't connect to camera anymore, since higher android version.

6. FU2Not working with my Huawei Porsche Design Mate Rs phone anymore.

7. And for the videos to be easily accessed.

8. I am hurt offended and Mad.

9. Uninstall and reinstalled.

Steps to Troubleshoot & Fix RICOH THETA m15 ( Issues

1. Fix RICOH THETA m15 ( Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart RICOH THETA m15 (: Restarting the app will resolve most errors.
  2. Update the RICOH THETA m15 ( App. Here is how:
    1. On Android goto PlayStore » Search for "RICOH THETA m15 (" » Open RICOH THETA m15 (formerly RICOH THETA) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RICOH THETA m15 ( » click "UPDATE".
  3. Clear RICOH THETA m15 (formerly RICOH THETA) app cache: Clearing cached data will force your app to retrieve the latest data directly from RICOH THETA m15 ( servers.
    1. On Android, goto Settings » Apps » Select "RICOH THETA m15 (formerly RICOH THETA)" » click Storage » click "Clear Cache".
  4. Check RICOH THETA m15 ( app permissions. If any of these permissions required to use your device's features are disenabled, RICOH THETA m15 ( might not work.
  5. Uninstall and reinstall RICOH THETA m15 (. If nothing else has worked, completely uninstall RICOH THETA m15 ( then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing RICOH THETA m15 ( not working


2. Fix RICOH THETA m15 ( Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make RICOH THETA m15 ( be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to RICOH THETA m15 ( not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, RICOH THETA m15 ( may not be able to connect to the Internet when running in the background.

Reported Issues