Contact RICOH THETA Customer Service

Why should I report an Issue with RICOH THETA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ricoh Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app enables you to do every task, specifically taking images and videos, viewing them and also sharing them, on your smartphone. * A separately sold RICOH THETA series camera is required to shoot spherical images.

2. You can view and share on a computer or smartphone the images and videos you shoot.

3. In still image mode, you can shoot while checking images in live view.

4. The 360° camera RICOH THETA greatly surpasses your field of view to capture the entire surroundings with a single shutter click.

5. You can share on Twitter, Facebook, and other social network services the spherical images you shoot.

6. Using this app will enable you to capture images remotely and view spherical images.

7. Show the world a new way of enjoying photos by 360° images that provide a feeling of being where the image was taken.

8. Be sure to install this app onto your smartphone and connect it to a RICOH THETA series camera.

9. Captured images and videos can be viewed using this app.

10. Experience the fun of seeing the entire space around you in a spherical image.

11. You can also switch between still image mode and video mode by the app.

1. I just spent over $1000 on the theta z1 and I am so upset I cannot use all the features! I use this for work and I can't believe I just wasted a TON of time trying to get the camera and app to connect over a period of hours.

2. I just tried to get back into using my theta V and the app will literally say it connected to the camera, then "something went wrong", and just ignore any connection.

3. It's ridiculous that a prominent feature of this app is a web browser, since you've never been able to connect to the camera and the web at the same time.

4. I had to look up a video explaining that you have to add the thing to your device WiFi network list, then open the app, then recognize the camera, then connect.. it's convoluted.

5. The image load time takes a while as well when trying to view images from the 360 camera.

6. So it means you have to pair the camera with the phone using WiFi, which disconnect you phone to the internet.

7. I finally got so frustrated, I took the camera and phone to Ubreakit-wefixit store and for $25 they figured it out for me since I didn't have the patience.

8. Trouble is I can't see a preview image to set the exposure settings, so I still need this app to work.My biggest complaint is that it crashes every couple minutes.

9. ATTN DEVELOPERS: Take a page from the guy who makes the Dual Fisheye plugins, his DFE RAW app connects to the camera quickly and reliably.

10. I updated the firmware, Uninstalled, reinstalled, turned off my phone, turned back on, did the same with the camera and NOTHING.

11. It only connects with my camera about 10% of the time.

1. Fix RICOH THETA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RICOH THETA: Restarting the app will resolve most errors.
2. Update the RICOH THETA App. Here is how:
   1. On Android goto PlayStore » Search for "RICOH THETA" » Open RICOH THETA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RICOH THETA » click "UPDATE".
3. Clear RICOH THETA app cache: Clearing cached data will force your app to retrieve the latest data directly from RICOH THETA servers.
   1. On Android, goto Settings » Apps » Select "RICOH THETA" » click Storage » click "Clear Cache".
4. Check RICOH THETA app permissions. If any of these permissions required to use your device's features are disenabled, RICOH THETA might not work.
5. Uninstall and reinstall RICOH THETA. If nothing else has worked, completely uninstall RICOH THETA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RICOH THETA not working

2. Fix RICOH THETA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RICOH THETA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RICOH THETA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RICOH THETA may not be able to connect to the Internet when running in the background.