Published by Quick Heal Technologies on Nov 20, 2023

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Why should I report an Issue with Antivirus and Mobile Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Quick Heal Technologies to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Antivirus and Customer Insights

1. Again I don't buy your any product.Respected team im using android 10, paid version, the problum is, so many features working not well like pocket alarm, motion alarm and web security also not working, link is not open in Quick heal browser so how i protect my self from unauthorised link.

2. Any one can easily see the recent activities of apps just by cancelling quickheal password input page.It doesn't work actually! This application is just for show! It doesn't work on android devices! Kaspersky or Jio security is far better than this one! Don't install it at least not in your android device! It drains battery, it doesn't show warning while unknowingly accessing harmful websites!! It was a fresh waste of money I would say! Do install Kaspersky for PC and Jio security for cellulars!.

3. If you Add these features I'll freely promote this in my 6 million Tech YouTube channel.I have purchased quick heal 199 rs plan when I put product key first time it's activated but when I format my phone and again I installed quick heal and then when I enter same product key it's not taking.

4. Seems to be the one go get if you care about security and safety while not wanting to pay a lot.Tell me does this app monitor application network activity? I'm using Quick Heal Total Security in PC.

5. It was a bit complicated to install and have it all set up, but now it's running smoothly and takes care of a lot of security issue in addition to viruses and malware.

6. The additional features like intruder alert motion alarm etc are very useful.Protection of apps, folders are not good.

7. Please do need full.Since I logged in from my new handset, quick heal keep giving me MSG to uninstall the app as it is pirated copy.

8. I did my homework and this was among the best of the best in a recent test of Android anti virus and security apps.

9. I hate your quick heal product.

10. Had to reset my phone and couldn't use the same activation key again!!! Seriously!!! The pop up icon on the side of the screen is the most horrible feature, having zero function.

11. Password manager like all the features Norton Password manager has.

Steps to Troubleshoot & Fix Antivirus and Issues

1. Fix Antivirus and Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Antivirus and: Restarting the app will resolve most errors.
  2. Update the Antivirus and App. Here is how:
    1. On Android goto PlayStore » Search for "Antivirus and" » Open Antivirus and Mobile Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Antivirus and » click "UPDATE".
  3. Clear Antivirus and Mobile Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Antivirus and servers.
    1. On Android, goto Settings » Apps » Select "Antivirus and Mobile Security" » click Storage » click "Clear Cache".
  4. Check Antivirus and app permissions. If any of these permissions required to use your device's features are disenabled, Antivirus and might not work.
  5. Uninstall and reinstall Antivirus and. If nothing else has worked, completely uninstall Antivirus and then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Antivirus and not working


2. Fix Antivirus and Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Antivirus and be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Antivirus and not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Antivirus and may not be able to connect to the Internet when running in the background.

Reported Issues

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