Contact DARB Customer Service

Why should I report an Issue with DARB?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Abu Dhabi Integrated Transport Centre to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The mobile application of the Tolling Management System in Abu Dhabi provides the user with the ability to manage his account using a set of services and features that allow him to manage his vehicles’ transactions under Abu Dhabi Tolling Gantries through the mobile application directly without return to the website. - New user registration service in the Tolling Management System in Abu Dhabi. - Vehicle registration service for the user‘s vehicles defined in his traffic file. - Balance charging service for the user’s wallet and fees payment. - Traffic statistics service for user’s vehicles transactions under the gantries and their fees. - Submitting grievance or exemption service with the required documents attached. - Check the location of the traffic gantries on the map. يوفر تطبيق نظام التعرفة المرورية في أبوظبي للمستخدم إمكانية إدارة الحساب الخاص به من خلال مجموعة من الخدمات والميزات التي تتيح له متابعة حركات مركباته عند استخدام بوابات التعرفة المرورية لإمارة أبوظبي من خلال تطبيق الهاتف الذكي مباشرةً دون الحاجة للرجوع الى الموقع الالكتروني. - خدمة تسجيل مستخدم جديد في نظام التعرفة المرورية لإمارة أبوظبي. - خدمة تسجيل مركبات المستخدم في النظام من خلال قائمة مركباته المعرفة في الملف المروري الخاص به. - خدمة شحن رصيد المحفظة المالية ودفع الرسوم. - خدمة عرض احصائيات حركات المرور لمركباته من البوابات والرسوم المترتبة عليها. - خدمة الاطلاع على تفاصيل المخالفات المدرجة بحقه. - خدمة تقديم طلب تظلم او إعفاء مع إرفاق الوثائق المطلوبة. - خدمة الاطلاع على أماكن تواجد بوابات التعرفة المرورية على الخارطة. - إمكانية إدارة الحساب الشخصي.

1. Humble suggestion- if options are available to issue parking ticket for other emirates from this App, it would be a bonus!!Good And Simple To Use .

2. I wouldn't mind if the app could be similar to Dubai's RTA app.Seamless transactions, whether adding new car or parking or toll.

3. It would be a great feature to have a scheduler in the parking application.

4. No parking ticket is visible.

5. Payment of parking done is not reflected to the inspectors.

6. Parking exceptions not reflected.Good app.

7. This would allow users to set up automatic payments for parking.

8. The timing for only parking tickets if 1 hour is dispalyed.

9. Very convenient to pay for parking and tolls in Abu Dhabi.

10. Would be even better to if I could pay for parking on a car that isn't registered to my name.

11. And to pay for parking across the country.

1. Fix DARB Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DARB: Restarting the app will resolve most errors.
2. Update the DARB App. Here is how:
   1. On Android goto PlayStore » Search for "DARB" » Open DARB » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DARB » click "UPDATE".
3. Clear DARB app cache: Clearing cached data will force your app to retrieve the latest data directly from DARB servers.
   1. On Android, goto Settings » Apps » Select "DARB" » click Storage » click "Clear Cache".
4. Check DARB app permissions. If any of these permissions required to use your device's features are disenabled, DARB might not work.
5. Uninstall and reinstall DARB. If nothing else has worked, completely uninstall DARB then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DARB not working

2. Fix DARB Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DARB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DARB not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DARB may not be able to connect to the Internet when running in the background.