Published by Prestige Paints LLC on Jan 29, 2024

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Why should I report an Issue with EasyCare® Color Design?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Prestige Paints LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact EasyCare® Color Design image 1 contact EasyCare® Color Design image 2

About EasyCare® Color Design

1. Use our Color Gallery's virtual paint swatches to choose from a selection of popular paint colors and create a captivating paint palette.

2. Find the perfect paint colors with EasyCare Color Design.

3. Once you’ve narrowed it down, we’ve made it simple with EasyCare paint sample kits from your True Value store.

4. Keep it simple with comfortable neutrals, play up accent colors or introduce the bright pop of a complementary color to make a refreshing statement in your home this weekend.

5. Use the paint and stick sheet to move it around the room under both natural and incandescent light.

6. Take a pic of the wall or room you want to paint or load a photo from your library.

7. EasyCare paint is Low-VOC, premium paint and primer in one, and made in the USA.

8. So many paint colors – how do you choose? Where do you start?

9. Once you’ve selected a color, send your ideas to friends via text, social media or email. You decided on a color!

10. Pick a photo, color the room, then share with friends and family.

11. Before you buy paint, figure out how much you'll need.

EasyCare Customer Insights

1. Juts literally does not work.It does it's job, but it's little bit hard the way to choose the colors and it does not have yellow colors that it's so weird.Great program! I wish they had YELLOW, but they have lots of other colors, it works well to see your own room in a new color.Horrible visuals of paint color, all the colors appear watered down or see through and just over lap existing colors on your wall making new colors when your trying to see the color in your space , awfulColor choices are horrible and all start to look the same and the app is horrible to use to paint the picTerrible.

2. So, despite some limitations of the app, it's still the only way I can find Easy Care paint colors online, because True Value doesn't offer that on their own website.Straightforward and easy to use- take a picture and select colors to get a feel for how they'll look on walls and trim.

3. Though I can't use the app to 'paint' a room from an uploaded photo, I still get to see the paint color samples online and get an idea what colors would look good together.

4. So far, my local True Value has been 100% accurate on paint color matching with their Easy Care paint.

5. Explore Color link returns a server error in Chrome.The app does not work on my Galaxy S5.

6. I've tried all the others that have you color in the paint yourself like an arts and craft amateur hour.

7. Took a pic of my room and selected the color and it did nothing.

8. this one puts the paint where you want it In the borders.

9. It does not work on my friends phone either.

10. When I try to upload a picture It keeps saying Unfortunately, EasyCare has stopped.

11. She can load the picture but when it comes up her house looks like it's old and crumbled down.

Steps to Troubleshoot & Fix EasyCare Issues

1. Fix EasyCare Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EasyCare: Restarting the app will resolve most errors.
  2. Update the EasyCare App. Here is how:
    1. On Android goto PlayStore » Search for "EasyCare" » Open EasyCare® Color Design » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EasyCare » click "UPDATE".
  3. Clear EasyCare® Color Design app cache: Clearing cached data will force your app to retrieve the latest data directly from EasyCare servers.
    1. On Android, goto Settings » Apps » Select "EasyCare® Color Design" » click Storage » click "Clear Cache".
  4. Check EasyCare app permissions. If any of these permissions required to use your device's features are disenabled, EasyCare might not work.
  5. Uninstall and reinstall EasyCare. If nothing else has worked, completely uninstall EasyCare then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EasyCare not working


2. Fix EasyCare Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EasyCare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EasyCare not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EasyCare may not be able to connect to the Internet when running in the background.

Reported Issues

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