Contact ColorSnap Customer Service

Why should I report an Issue with ColorSnap® Match?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Variable, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Connect to your ColorSnap™ Match Pro or ColorSnap™ Match paint matching tools (sold separately at Sherwin-Williams Stores) for easy, on-the-spot color matching.

2. The ColorSnap™ Match Pro device identifies a paint’s sheen in addition to the closest paint color.

3. Simply scan the color of a flat surface to match to the closest Sherwin-Williams paint color.

4. You know as well as we do that matching a paint color can be a difficult and time-consuming process.

5. With so many different colors and sheens available, it’s tough to nail down the right color without taking a sample into the store.

6. Matching paint just got easier.

7. That’s why we designed the new ColorSnap™ Match Pro.

8. Eliminate the guesswork in paint matching by instantly matching to the closest Sherwin-Williams paint color and sheen with the click of a button. - Scan and match to the closest Sherwin-Williams paint color. - Determine a paint’s sheen (Requires ColorSnap™ Match Pro).

1. Seems sketchy.I was trying to match a color using a photo like you can on home depots project color app (Lowes is the closest store to where I live) but this app is making you connect some sort of light scanning device to color match which I'm sure costs hundreds of dollars.

2. I went so far as to color match our cabinet and tile samples so we can "translate" them into SW colors rather than attempt to describe them or depending on pictures that will vary with different monitors.Useless app.

3. HaDoes not want to connect to the color match tool.

4. I'm just trying to match a vanity color in my home to paint the walls.Does not give an acurate color.

5. Deleted app and reinstalled multiple times, reset color match tool and still nothing.

6. It immediately requested to 'Allow Match to find, connect to, and determine the relative position of nearby devices?' and some other permissions as well, and didn't open or load otherwise.

7. You take a picture it gives a multitude of colors off of one single color wall with no glare.

8. Also there is no way to "favorite" or save a color to group the ones you like.Large download after they get your email.

9. I'm not contacting your help.support.customer service whatever, you can read.When I started using this tool I had no expectations on what it could do, and maybe as a result of that I think this is an awesome gadget and it works great for me.

10. Like when you search, then click a color, and then go back - you've lost all your search results and you have to do a new search.

11. Worked first time for 2 colors then have never been able to get it to connect again.

1. Fix ColorSnap Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ColorSnap: Restarting the app will resolve most errors.
2. Update the ColorSnap App. Here is how:
   1. On Android goto PlayStore » Search for "ColorSnap" » Open ColorSnap® Match » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ColorSnap » click "UPDATE".
3. Clear ColorSnap® Match app cache: Clearing cached data will force your app to retrieve the latest data directly from ColorSnap servers.
   1. On Android, goto Settings » Apps » Select "ColorSnap® Match" » click Storage » click "Clear Cache".
4. Check ColorSnap app permissions. If any of these permissions required to use your device's features are disenabled, ColorSnap might not work.
5. Uninstall and reinstall ColorSnap. If nothing else has worked, completely uninstall ColorSnap then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ColorSnap not working

2. Fix ColorSnap Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ColorSnap be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ColorSnap not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ColorSnap may not be able to connect to the Internet when running in the background.