Contact ColorSnap Customer Service

Why chat with our AI ColorSnap Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of ColorSnap.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Seems sketchy.I was trying to match a color using a photo like you can on home depots project color app (Lowes is the closest store to where I live) but this app is making you connect some sort of light scanning device to color match which I'm sure costs hundreds of dollars.

2. I went so far as to color match our cabinet and tile samples so we can "translate" them into SW colors rather than attempt to describe them or depending on pictures that will vary with different monitors.Useless app.

3. HaDoes not want to connect to the color match tool.

4. I'm just trying to match a vanity color in my home to paint the walls.Does not give an acurate color.

5. Deleted app and reinstalled multiple times, reset color match tool and still nothing.

6. It immediately requested to 'Allow Match to find, connect to, and determine the relative position of nearby devices?' and some other permissions as well, and didn't open or load otherwise.

7. You take a picture it gives a multitude of colors off of one single color wall with no glare.

8. Also there is no way to "favorite" or save a color to group the ones you like.Large download after they get your email.

9. I'm not contacting your help.support.customer service whatever, you can read.When I started using this tool I had no expectations on what it could do, and maybe as a result of that I think this is an awesome gadget and it works great for me.

10. Like when you search, then click a color, and then go back - you've lost all your search results and you have to do a new search.

11. Worked first time for 2 colors then have never been able to get it to connect again.

1. Fix ColorSnap Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ColorSnap: Restarting the app will resolve most errors.
2. Update the ColorSnap App. Here is how:
   1. On Android goto PlayStore » Search for "ColorSnap" » Open ColorSnap® Match » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ColorSnap » click "UPDATE".
3. Clear ColorSnap® Match app cache: Clearing cached data will force your app to retrieve the latest data directly from ColorSnap servers.
   1. On Android, goto Settings » Apps » Select "ColorSnap® Match" » click Storage » click "Clear Cache".
4. Check ColorSnap app permissions. If any of these permissions required to use your device's features are disenabled, ColorSnap might not work.
5. Uninstall and reinstall ColorSnap. If nothing else has worked, completely uninstall ColorSnap then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ColorSnap not working

2. Fix ColorSnap Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ColorSnap be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ColorSnap not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ColorSnap may not be able to connect to the Internet when running in the background.