Contact Pave Customer Service

Why should I report an Issue with Pave - Build Credit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Portify Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Pave Plus gives you personalised monthly credit fixes and builds your credit score by sharing your positive on-time payment behaviour with Experian, Equifax and TransUnion.

2. Pave works with Experian, Equifax and TransUnion to build your credit score.

3. Please note that credit score building takes time, and Pave cannot guarantee to build your credit score with our memberships.

4. As you would imagine my credit score was very low but since using Pave for just a few months my credit score has improved a lot.

5. Build your credit score with all major UK Credit Reference Agencies and track your TransUnion and Experian credit score in the app for £9/month - free for the first two weeks!

6. Our credit builder works with you to improve your credit score every month and gives you personalised credit fixes so you can improve your score efficiently.

7. Pave Plus is the only UK credit builder that lets you track both your TransUnion and Equifax credit scores in one app.

8. Your personalised credit fixes will refresh every month so you know exactly how you could improve your credit score.

9. Pave helps you build credit the proper way, without a hard credit check or long contracts.

10. If your credit score doesn't improve within 12 months, we will give you your money back.

11. Pave Lite works in a similar way to Pave Plus, but builds your score with only TransUnion for £5/month.

1. There are definitely some bugs that need fixing, especially contacting the customer support!Did absolutely nothing for my credit score after 9 months! When I asked about cancelling, I wasnt informed that they will not give you your money back! It's an absolute scam! The only good review I've seen is one saying this has helped get their credit score to 1044! Which is nonsense as it doesn't go that high.

2. Even though I've cleared all my debts, and reduced credit and upped my overall cash balance.I had a fabulous, interesting explanation of how Portify works.

3. I just made my fourth payment today and have been approved for a "real" credit card from a major bank.

4. I have only interacted with customer service a couple of times, not errors on their part, just general questions I had, and on both occasions the reps were polite, professional, and their answers were quick, clear and concise.

5. Recommend anyone to join to help build their credit score.

6. GabrielleAbsolutely fantastic, credit is based on your income more than credit score which is really good If you have little to nothing or bad score.

7. Each time you contact they say oh because you've only been a member 6 months, its not showing on your score yet, then because it's 7, 8, 9 months it's not showing...🙄The best financial aid ive used.

8. One thing I was hoping would be very up to date records of credit utilisation and bank balances.

9. I definitely was sceptical at first but by the time I had made two payments, I was able to get catalogue credit.

10. -Other apps give you the same insights for free (Clearscore/Credit Karma) -The CRA's themselves are happy to answer all the questions you've got, free of charge.

11. I cannot claim the offer, the app doesn't show the voucher and I cannot contact help, my text messages are not getting delivered.

1. Fix Pave Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pave: Restarting the app will resolve most errors.
2. Update the Pave App. Here is how:
   1. On Android goto PlayStore » Search for "Pave" » Open Pave - Build Credit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pave » click "UPDATE".
3. Clear Pave - Build Credit app cache: Clearing cached data will force your app to retrieve the latest data directly from Pave servers.
   1. On Android, goto Settings » Apps » Select "Pave - Build Credit" » click Storage » click "Clear Cache".
4. Check Pave app permissions. If any of these permissions required to use your device's features are disenabled, Pave might not work.
5. Uninstall and reinstall Pave. If nothing else has worked, completely uninstall Pave then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pave not working

2. Fix Pave Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pave be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pave not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pave may not be able to connect to the Internet when running in the background.