Contact Cotton On Customer Service

Why should I report an Issue with Cotton On – Fashion Shopping?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CottonOn Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Says internal server error... cannot seem to purchase anything or view my past orders/perks infoConstant Issues with this app.

2. Wishlist items in the app don't seem to clear themselves once they're out of stock, so now as my wishlist has too many items in it, I can't access it on the app at all, even to clear it.

3. When I click on my wishlist, I get an error message and a blank screen.

4. No telling how much money they're potentially missing out on.The updates are fun and all, but why the app logs me out almost every time now when I open the app? Very irritatingStill haven't received my items.

5. Clearly some geniuses in the warehouse haven't worked out that placing a sender label close to the receiver label ends up with AusPost rerouting it back to the sender.

6. I get notifications for sales that aren't happening.Internal server error please retry connection.

7. I'm logged in, but my wishlist doesn't sync up when I log into a browser.

8. Goes to the payment page and it ends up going back to the same page when trying to process a pay ment, extremely frustrating 😑Not working very well.

9. If it would at least sync up with the website, I could clear it from my laptop, but when I did that nothing changed on the app.This app is buggy as hell.

10. Just gives me an error message and blank screen.I can never buy off the app.

11. My wishlist never syncs between my web browser and the app.

1. Fix Cotton On Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cotton On: Restarting the app will resolve most errors.
2. Update the Cotton On App. Here is how:
   1. On Android goto PlayStore » Search for "Cotton On" » Open Cotton On – Fashion Shopping » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cotton On » click "UPDATE".
3. Clear Cotton On – Fashion Shopping app cache: Clearing cached data will force your app to retrieve the latest data directly from Cotton On servers.
   1. On Android, goto Settings » Apps » Select "Cotton On – Fashion Shopping" » click Storage » click "Clear Cache".
4. Check Cotton On app permissions. If any of these permissions required to use your device's features are disenabled, Cotton On might not work.
5. Uninstall and reinstall Cotton On. If nothing else has worked, completely uninstall Cotton On then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cotton On not working

2. Fix Cotton On Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cotton On be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cotton On not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cotton On may not be able to connect to the Internet when running in the background.