Contact Lifeline Cares Customer Service

Why should I report an Issue with Lifeline Cares?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Koninklijke Philips NV - Philips Healthcare to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Invite trusted people in your care circle, share latest information and help everyone involved stay on the same page, so that you can best care for yourself, a loved one or each other.

2. Stay informed about your loved one, their interactions with Lifeline trained care specialists and updates from your care circle.

3. Share notes and track trends about your loved one’s wellbeing, and discover insights about aging and caregiving personalized for your care situation.

4. Lifeline Systems Company disclaims any liability for the decisions you make based on this information, which is provided to you on a general information basis only and not as a substitute for personalized medical advice.

5. Whether you care for yourself or a loved one, you can use Lifeline Cares when you have a Lifeline service subscription.

6. You are among the first people to join our Lifeline Cares community and we would love your help to improve.

7. Lifeline Cares adds new and exciting features to your service experience.

8. Manage you or your loved one’s information, when authorized to do so.

9. Update your account information online, including changing payment information or viewing bills for the services that you pay for.

10. If you have any concerns about your health and care situation, consult with your doctor.

11. Start worrying less and focus more on the key moments that matter with your loved ones!

1. Highly recommend this in your home help.Hasn't really been working at all I keep getting notices in the middle of the night that they've spoken to my mother and I cannot access the app to find out if in fact they have.

2. If they can't help me I'll return my mobile on the go and hope I don't fall down and can't get up.Registration eMail to verify account profile does not activate the app access.

3. It would be interesting to hear back from AARP, as they promote them.It's been 16 weeks and I STILL haven't received my device! I've made multiple calls, still nothing.

4. It turns out that no they just keep sending out bogus alerts again telling me that my elderly mother has gotten in touch through their lifeline system.

5. If you fall and are unconscious, the device triggers the alarm and help is deployed without you needing to speak.

6. Error dialog "... attempt to login to an e-mail address that has not been activated.

7. I cannot access the app past the sending of the activation email.

8. Not gud at all n if ur house button isn't used for so long you have to reset the whole thing up all over again.unable to create an account.

9. the app assumes I already have an account but will not send a link to change the password - that I do not have yetStuck in limbo.

10. I should have went with a different company I guess.They take forever to answer after button is pushed.

11. I've tried everything, and the email listed to contact for support also is "undeliverable".

1. Fix Lifeline Cares Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lifeline Cares: Restarting the app will resolve most errors.
2. Update the Lifeline Cares App. Here is how:
   1. On Android goto PlayStore » Search for "Lifeline Cares" » Open Lifeline Cares » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lifeline Cares » click "UPDATE".
3. Clear Lifeline Cares app cache: Clearing cached data will force your app to retrieve the latest data directly from Lifeline Cares servers.
   1. On Android, goto Settings » Apps » Select "Lifeline Cares" » click Storage » click "Clear Cache".
4. Check Lifeline Cares app permissions. If any of these permissions required to use your device's features are disenabled, Lifeline Cares might not work.
5. Uninstall and reinstall Lifeline Cares. If nothing else has worked, completely uninstall Lifeline Cares then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lifeline Cares not working

2. Fix Lifeline Cares Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lifeline Cares be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lifeline Cares not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lifeline Cares may not be able to connect to the Internet when running in the background.