Published by Koninklijke Philips NV - Philips Healthcare

contact Philips Care Assist Chat with our AI-based Philips Care Assist Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Philips Care Assist?



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Why chat with our AI Philips Care Assist Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Philips Care Assist.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. on your mobile or i-pad.I don't know how to set the settings up for a older version Cineos Phillips not a smart TVNot that good, lf ur room is cold .U'll get water in the breathing tube.

2. Great asset for remote real time monitoring of patients admitted in ICU.

3. Even when you are in your OPD or home, you can get real time ECG,vitals like SpO2 , HR , RR , BP , wave forms etc.

4. As long as you use Android for full patient safety functionality, this app is excellent!!Superb App.

Steps to Troubleshoot & Fix Philips Care Assist Issues

1. Fix Philips Care Assist Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Philips Care Assist: Restarting the app will resolve most errors.
  2. Update the Philips Care Assist App. Here is how:
    1. On Android goto PlayStore » Search for "Philips Care Assist" » Open Philips Care Assist » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Philips Care Assist » click "UPDATE".
  3. Clear Philips Care Assist app cache: Clearing cached data will force your app to retrieve the latest data directly from Philips Care Assist servers.
    1. On Android, goto Settings » Apps » Select "Philips Care Assist" » click Storage » click "Clear Cache".
  4. Check Philips Care Assist app permissions. If any of these permissions required to use your device's features are disenabled, Philips Care Assist might not work.
  5. Uninstall and reinstall Philips Care Assist. If nothing else has worked, completely uninstall Philips Care Assist then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Philips Care Assist not working


2. Fix Philips Care Assist Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Philips Care Assist be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Philips Care Assist not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Philips Care Assist may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Maxine Whyardie

Want to cancel my application today..

— 3 years ago by Clearicia

I can't afford this subscription, and it don't require me to use it. So I want to cancel it

— 3 years ago by Shannon

This is shit they took my money

— 3 years ago by Shannon

I am cancelling because i am unemployed

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