Contact American Savings Bank Hawaii Customer Service

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1. Pros: Biometric login is great, and the UI is mostly user friendly.I used to love it but months ago it stopped working on my phone because of an upgrade that made it incompatible with my version of Android (4.4.2). MEGA frustrating because I am rarely able to get to the bank to deposit checks and have had to go back to mailing them, which takes forever.

2. When you look at your deposit history it has a line for check # but no information & in spite of taking a photo the check, it is not easy to find!This was a really great app with unique features that most (and sometimes all) of the local competitors don't have.

3. It seems often features like pay a friend, mobile deposit, or even just internal transfers experience problems and aren't available for hours sometimes days.

4. What is the point of online banking that doesnt work? It feels like they cut a lot of corners with their app.Easy to use! Over the years ASB has made really useful improvements to their online banking app.

5. Easy to deposit checks, transfer money between checking and savings, manage bill-pay, look at statements - all the normal day-to-day stuff.

6. With the adjusted closures and shortened hours, being able to access the app and the specific features is crucial.The app mostly serves its purpose, but there are a few things that I wish it would do better.

7. Mobile deposit function is frustrating, when you endorse a check it will often not work.

8. I have not been able to find out if there is a workaround for this other than getting a new phone and am very disappointed :(Glitchy experience.

9. Please fix this issue, defeats the purpose of the mobile app otherwise.It has always been easy to do my banking on the go.

10. A different financial institution's app allows me to control my card from the app (freeze it, set travel plans, set up push notifications each time my card is used, etc.), but this one doesn't.

11. I've been giving it time thinking maybe its a glitch or holiday timing thing, but no it still hasnt fixed itself.

1. Fix American Savings Bank Hawaii Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart American Savings Bank Hawaii: Restarting the app will resolve most errors.
2. Update the American Savings Bank Hawaii App. Here is how:
   1. On Android goto PlayStore » Search for "American Savings Bank Hawaii" » Open American Savings Bank Hawaii » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for American Savings Bank Hawaii » click "UPDATE".
3. Clear American Savings Bank Hawaii app cache: Clearing cached data will force your app to retrieve the latest data directly from American Savings Bank Hawaii servers.
   1. On Android, goto Settings » Apps » Select "American Savings Bank Hawaii" » click Storage » click "Clear Cache".
4. Check American Savings Bank Hawaii app permissions. If any of these permissions required to use your device's features are disenabled, American Savings Bank Hawaii might not work.
5. Uninstall and reinstall American Savings Bank Hawaii. If nothing else has worked, completely uninstall American Savings Bank Hawaii then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing American Savings Bank Hawaii not working

2. Fix American Savings Bank Hawaii Server issues & Internet Connection

1. Check network connection: An unstable Internet will make American Savings Bank Hawaii be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to American Savings Bank Hawaii not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, American Savings Bank Hawaii may not be able to connect to the Internet when running in the background.