AppContacter
Contact Visa Airport Companion Customer Service
Email Support directly
Chat with our AppContacter AI Support
Why should I report an Issue with Visa Airport Companion?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of DragonPass Company Limited to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
|
About Visa Airport Companion
1. Visa cardholders with an eligible Visa card issued in Latin America & the Caribbean, Canada and Central Europe, Middle East & Africa can elevate their airport experience with the Visa Airport Companion App.
2. Lounge Access: Enjoy access to global airport lounges as part of the Visa Airport Companion Program.
3. With access to lounges worldwide, your Visa Airport Companion app has you covered.
4. Download the Visa Airport Companion App today and transform your airport experience.
5. Membership Management: Seamlessly manage multiple Visa Card memberships within one account.
6. Central Europe, Middle East & Africa: Available in Arabic, English, French, Russian and Ukrainian.
7. Enjoy a seamless airport experience.
8. Entitlement Tracking: View your lounge access privileges and track your usage history with ease.
9. Latin America & Caribbean: Available in English, Spanish, and Portuguese.
10. For specific details, refer to the Terms and Conditions applicable to your region.
11. Please note: Features and benefits may vary by country.
Visa Airport Companion Customer Insights
1. All of this for 6 lounge passes per yearIt kept asking me to input a code that it sent to my phone, but the app never sent the code within the one minute time limit, so I have all these codes I can't use because the time limit expired each time before I got the code.
2. What a ridiculous app... yuck.What a horrible App! After the latest update, any attempt to login was met with "server not available" error message .... then when the login screen finally came through, wait another while for the SMS code, which never came.
3. Select "send code to email", and met with "server not available" message again ... which never came, BTW.
4. Forces to do password login every so often which slows down access when you need it quickly and then it does not login when you input the password or forces you to change it after 3 attempts.
5. Then when I chose to send the code to the email, it told me I had generated too many codes and I have to wait 30 minutes to do another one.
6. Also, customer service ignores e-mails and isn't reliable - I attended a lounge and the dragon pass server wasn't working.
7. Was denied access to the "Mobay" Sangster Intl airport lounge because we did not make a reservation ahead of time and they are "full for DragonPass users for the day".
8. It took me multiple attempts to reset my password because I never got the reset email despite my address being correct.
9. The 2 step verification does not send a text or to email, which means effectively I am lockout my account.
10. A minute to find a lounge, a minute to display a pass, etc.
11. There is no obvious info in this App even suggesting that this is a thing to do.My credit card used priority pass previously which was great, and now replaced it with this app and dragon pass.
Steps to Troubleshoot & Fix Visa Airport Companion Issues
1. Fix Visa Airport Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Visa Airport Companion: Restarting the app will resolve most errors.
- Update the Visa Airport Companion App. Here is how:
- On Android goto PlayStore » Search for "Visa Airport Companion" » Open Visa Airport Companion » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Visa Airport Companion » click "UPDATE".
- Clear Visa Airport Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from Visa Airport Companion servers.
- On Android, goto Settings » Apps » Select "Visa Airport Companion" » click Storage » click "Clear Cache".
- Check Visa Airport Companion app permissions. If any of these permissions required to use your device's features are disenabled, Visa Airport Companion might not work.
- Uninstall and reinstall Visa Airport Companion. If nothing else has worked, completely uninstall Visa Airport Companion then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Visa Airport Companion not working
2. Fix Visa Airport Companion Server issues & Internet Connection
- Check network connection: An unstable Internet will make Visa Airport Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Visa Airport Companion not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Visa Airport Companion may not be able to connect to the Internet when running in the background.
Reported Issues
-
My app is not working. I need it to access an airport lounge in cuba. Please send me the access code or whatever is required for me to get in at Ceinfuegos airport in cuba.
— by Puneet Abbi 10 months ago -
Trying to recover my password but not able to receive a code.
— by Merlin Webbe 1 year ago -
Trying to recover my password but able to receive a code.
— by Merlin Webbe 1 year ago -
hi there i have cibc aventura infine visa and i am able to register on your website... i ctc cibc my card is eligible to register but your website keep saying its not. i m travelling on 6th from toronto airport. My welcome pkg also says my CIBC Aventura infinite is eligible for airport lounge acc. Still im unable to register
.— by Harpal Singh Pabla 1 year ago -
When I applied for Visa Airport Companion, they gave me a membership number: 8838203002512988, but I never received my digital pass to access the lounges. Please help.
— by Paul Antonio 2 years ago -
I cannot register my visa card. Bank has confirmed everything is correct. Can someone help me contact customer service.
— by Sandra Providence 2 years ago -
I am unable to create membership the error is coming as the card is expired but the card is active
— by NIKHIL 2 years ago -
Hi. I'm trying to sign in to my account, but it's not accepting my password. When I selected to reset the password, it said a verification code had been sent. However, I find nothing in my inbox nor in the spam folder. Any suggestions?
— by Patrica Gonzalez 2 years ago -
how do i change my priorities pass in dragon pass, as I am ready a member. please response thank you.
chandra.— by chandrakant lodhia 2 years ago -
I have registered my credit card on the Visa Airport Companion app. When I selected add card I added my wife’s visa Avion credit card number but it created a visa airport companion card number with my name on it. Because of this my wife cannot sign up registered her card on her airport companion app because it down not accept her credit card number, how do I delete her credit card number from my airport companion app
— by Joe Neri 2 years ago -
I have tried signing up more than 7-8 times and it keeps giving me the message that my credit card may have expired or the information is not correct whereas everything is correct and the credit card is valid. I have contacted Scotia visa also and they are saying the same thing. Please help as this is very fristrating
— by Vikram kashyap 2 years ago -
Good morning sir/ madam I am experiencing difficulties registering my Scotiabank visa infinite card on your website. Your system keeps on telling me that my card has expired or the details I entered are incorrect. Can you assist me with registration? Thank you.
— by Dr. Oyebode Arojojoye 2 years ago -
I have tried to get membership number through the app when putting my Scotia bank visa card. It didn't work and keep saying that my number is invalid. I have called Scotia bank and they said my card is fine and asked me to contact visa airport companion. Can you help me to get the membership number
— by Betty Lam 2 years ago -
Hello, I have received a free ride once I was reimbursed for a taxi delay by Get-e. They emailed me that: You can go ahead and create a new booking to see the benefit again. Please contact Visa Companion support center if you cannot find it, and they will help you.
I couldn’t find so I called the email they gave me and the lady told me to contact you. I can’t find the benefit on my Visa companion app. What should I do? I need a taxi ride for tomorrow.
Cordially,— by Brenda 2 years ago -
I need to recover my password for the Visa airport companion app, but I cant. I never receive the email to reset my password. Could you help me please?
— by Joaquin 2 years ago -
When I entered my card particulars, I get the message that card is already registered. How do I recover the account to which the card is registered?
— by Soon Teck Wong 2 years ago -
I need to change my last name, my last name is FLORES.
— by cecilia corona 3 years ago -
please delete my account or just delete the credit cards that I registered
— by cecilia corona 3 years ago
