Contact Visa Travel Tools Customer Service

Why should I report an Issue with Visa Travel Tools?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Visa Europe to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Getting the Visa exchange rate use to work well, but the find ATMs was always useless.

2. ATM locator stopped working a while ago, the Currency exchanger is stuck somewhere in May '19 with its exchange rate and refuses to update.

3. It has been unable to update the exchange rate since I installed Android 10 in the summer of 2019.

4. "An error occurred", will calculate based on the exchange rate of that date.

5. Was fine, now useless & uninstalled.visa has an atm locator webpage, but when it comes to the atm locator within this app, it's useless and worthless.

6. I have again tried to install this, but after six months of waiting for a solution, the app still doesn't work.

7. It installed fine, but everything I try just comes up with an unknown error.

8. Currency converter and ATM locator just error out with 'unknown error'.

9. Say "Welcome" check the box and agree with terms of use and then a message "An error occurred please try again" pops up.

10. Currently have an issue with ATM locator not showing any results despite map correctly showing location.

11. If I try, it says I have no device since it insists that it is installed on my phone.It appears that Android 10 breaks the app.

1. Fix Visa Travel Tools Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Visa Travel Tools: Restarting the app will resolve most errors.
2. Update the Visa Travel Tools App. Here is how:
   1. On Android goto PlayStore » Search for "Visa Travel Tools" » Open Visa Travel Tools » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Visa Travel Tools » click "UPDATE".
3. Clear Visa Travel Tools app cache: Clearing cached data will force your app to retrieve the latest data directly from Visa Travel Tools servers.
   1. On Android, goto Settings » Apps » Select "Visa Travel Tools" » click Storage » click "Clear Cache".
4. Check Visa Travel Tools app permissions. If any of these permissions required to use your device's features are disenabled, Visa Travel Tools might not work.
5. Uninstall and reinstall Visa Travel Tools. If nothing else has worked, completely uninstall Visa Travel Tools then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Visa Travel Tools not working

2. Fix Visa Travel Tools Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Visa Travel Tools be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Visa Travel Tools not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Visa Travel Tools may not be able to connect to the Internet when running in the background.