Contact Optum My Wellbeing Customer Service

Why should I report an Issue with Optum My Wellbeing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Optum Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Weird experience.At times does not sync with Garmin app.Some times steps not scycing properlyNot adding exact countI wasn't able to directly sync the data from my OnePlus smart watch.

2. If connect app shows 8500 steps, wellbeing app shows only ,6000 steps, how? So bad with syncingIt's the worst app the steps doesn't gets synced properly.

3. Please make sure majority of fitness bands sync their data to this well being appThis is an amezing application to track your daily exercise.

4. Achieved milestones disappears all of a sudden and steps and distance covered for the day resets by itself.

5. Steps are not getting updated accuratelyIt is not tracking the steps accurately.

6. Connect shows correct data.

7. The process list will have info with data deleted with previous day.

8. It should be updated from the Company side regularly.Having issues with app for a month now.

9. In short superb.Its a good platform but most features are too subtle.

10. Walk,run even food habit can be tracked & planned well.

11. Content , virtual coach need to be more engaging.

1. Fix Optum My Wellbeing Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Optum My Wellbeing: Restarting the app will resolve most errors.
2. Update the Optum My Wellbeing App. Here is how:
   1. On Android goto PlayStore » Search for "Optum My Wellbeing" » Open Optum My Wellbeing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Optum My Wellbeing » click "UPDATE".
3. Clear Optum My Wellbeing app cache: Clearing cached data will force your app to retrieve the latest data directly from Optum My Wellbeing servers.
   1. On Android, goto Settings » Apps » Select "Optum My Wellbeing" » click Storage » click "Clear Cache".
4. Check Optum My Wellbeing app permissions. If any of these permissions required to use your device's features are disenabled, Optum My Wellbeing might not work.
5. Uninstall and reinstall Optum My Wellbeing. If nothing else has worked, completely uninstall Optum My Wellbeing then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Optum My Wellbeing not working

2. Fix Optum My Wellbeing Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Optum My Wellbeing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Optum My Wellbeing not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Optum My Wellbeing may not be able to connect to the Internet when running in the background.