Contact Optum Bank Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. I also don't like when I'm set up with fingerprint login, that I have to use password login from time to time but password doesn't work out needs to be reset.

2. I have encountered problems from time to time logging in or getting the app to work, necessitating the need to call customer service.

3. Every time I go to login from my personal device I have to manually enter my password.

4. But easy to use apps besides that.This app gives you the option to set up a biometric login and gives the option to remember your password.

5. As a comparison, even the FSA system I had for the federal government job that I had automatically connected to my health insurance carrier and I didn't even need to submit anything to get reimbursed.

6. I've tried a few times of the past couple months with the same result...or lack of result.This is a terrible app! It would be one thing if the app didn't offer certain features, but it offers many that simply don't work at all.

7. Nothing of use at all, and you have to get statements to gets the figures they should have automated on returns.The app seems to work fine for checking HSA balance.

8. Love being able to sign in with fingerprint and view balances quickly.Delayed transactions and balance reflecting inaccurately.

9. It takes forever to get results on investments, with it never loading in 50% of the time.

10. One of the most reported issues happens to be the biometric login.

11. The biometric login rarely ever works.

1. Fix Optum Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Optum Bank: Restarting the app will resolve most errors.
2. Update the Optum Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Optum Bank" » Open Optum Bank » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Optum Bank » click "UPDATE".
3. Clear Optum Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Optum Bank servers.
   1. On Android, goto Settings » Apps » Select "Optum Bank" » click Storage » click "Clear Cache".
4. Check Optum Bank app permissions. If any of these permissions required to use your device's features are disenabled, Optum Bank might not work.
5. Uninstall and reinstall Optum Bank. If nothing else has worked, completely uninstall Optum Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Optum Bank not working

2. Fix Optum Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Optum Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Optum Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Optum Bank may not be able to connect to the Internet when running in the background.