Published by Onkyo Corporation

Report an issue with Onkyo Remote.
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Why should I report an Issue with Onkyo Remote?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Onkyo Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Onkyo Remote Customer Insights

1. I expect better support for expensive hardware.Receiver only about 2 years old, phone is new and the app has not been updated to work with newer versions of Android! Onkyo need to keep their stuff up to date.

2. I may be replacing this receiver before to long and the lack of functionality of this app will factor into the decision of what brand to purchase.Onkyo needed to update the app permissions!! No permission to access the network.

3. Seem to spend nearly as much time trying to get it working as playing music! I've tried to find something else to control it but ot no good.

4. Surely your developers should be able to incorporate some type protection system to prevent sudden volume increases from within the app or within the firmware of the receiver.

5. Why let yourself down?!!! You have failed to integrate human factors.I have experienced sudden, rapid and unexpected MAX volume increases whilst using this app on my wireless home network.

6. After that, do a reboot of your receiver (for mine, it is turning the device on, then press and hold CBL/SAT button, then press and hold Power button.

7. I will not drop almost $1000 every couple of years on a new receiver to keep the app working.

8. Worked ok but cannot find receiver which is connected to my router via ethernet cable.

9. Proper effective volume control is essential feature of any audio related app or hardware, and it is severely lacking in this app.

10. Fail, epic fail.Downloaded this for the first time ~1 month ago and it worked great with my tx nr747 for 3 weeks.

11. Really wonderful to be able to control almost every aspect of my receiver.

Steps to Troubleshoot & Fix Onkyo Remote Issues

1. Fix Onkyo Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Onkyo Remote: Restarting the app will resolve most errors.
  2. Update the Onkyo Remote App. Here is how:
    1. On Android goto PlayStore » Search for "Onkyo Remote" » Open Onkyo Remote » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Onkyo Remote » click "UPDATE".
  3. Clear Onkyo Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Onkyo Remote servers.
    1. On Android, goto Settings » Apps » Select "Onkyo Remote" » click Storage » click "Clear Cache".
  4. Check Onkyo Remote app permissions. If any of these permissions required to use your device's features are disenabled, Onkyo Remote might not work.
  5. Uninstall and reinstall Onkyo Remote. If nothing else has worked, completely uninstall Onkyo Remote then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Onkyo Remote not working


2. Fix Onkyo Remote Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Onkyo Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Onkyo Remote not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Onkyo Remote may not be able to connect to the Internet when running in the background.

Reported Issues