Published by Onkyo Corporation on Jul 9, 2024

Report an issue with Onkyo HF Player Unlocker.
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Why should I report an Issue with Onkyo HF Player Unlocker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Onkyo Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Onkyo HF Player Unlocker

1. HF Player Unlock Application allows you to enjoy Hi-Res Audio by enabling a digital connection to USB audio-compatible external devices (such as a DAC) via OTG (On The Go) cables. * Please confirm the functionality of the digital connection between HF Player and your external device before purchase.

2. Note that this setting disables Hi-Res Audio capability. * Products include CREATIVE Sound Blaster E3, Resonessence Labs HERUS, Deff Sound DDA-LA20RC, Audio-Technica AT-HA30-USB, etc.

3. Note: Audio with a sampling rate exceeding 88. 2 kHz output via the headphone connection, AOS connection, digital connections via OTG cable (free version only) is downsampled to 44. 1 kHz.

4. Onkyo USB Audio HF Driver is not supported on DAC/headphone amplifier devices without volume circuitry*.

5. Purchase of the Unlock Key App is not advised when connecting unsupported devices to HF Player.

6. Use of unsupported devices may risk damage to playback equipment or hearing if volume is set to maximum when connected digitally.

7. Furthermore, pPlease ensure that Onkyo USB Audio HF Driver is set to OFF in the HF Player app.

8. If an error occurs during license authentication, please reinstall HF Player and the Unlock Application.

9. When connected to Hi-Res Audio-compatible USB DAC, audio files are played with up to 192 kHz/24-bit upsampling and bit extension.

Onkyo HF Player Unlocker Customer Insights

1. sound quality is miles better than Poweramp, USB Audio player pro, neutron and fiio music.

2. Best sound on my S9+! Please, beautify the User Interface, right now is very ugly for a music player that costs 10 euros! There are free players with UI more beautiful than yours.

3. 😘Purchased "Onkyo HF Player Unlocker" to get real time FLAC to DSD conversion.

4. " Guys, return my money back.Second time I purchase this plug extension for Onkyo Player.

5. Therefore, I jad no choice and refunded the purchase.The sound through app is great using the USB host audio driver.

6. For such an expensive media player I expect much better performance.The features, functionality, and interface of the app are good.

7. Pisses all over Bluetooth.A bit expensive but this music player worth it.

8. I gave up poweramp after being loyal for 6 years and dont loA definite upgrade in sound quality.

9. Using it with my external DAC and the sound quality is sublime.

10. Every time, and for different DACs I hoped it could read HiRez files and improve listening quality.

11. But when I try to enable it in settings ("Real time DSD Conversion") I get following message: "The DoP playback capability of this app is in beta.

Steps to Troubleshoot & Fix Onkyo HF Player Unlocker Issues

1. Fix Onkyo HF Player Unlocker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Onkyo HF Player Unlocker: Restarting the app will resolve most errors.
  2. Update the Onkyo HF Player Unlocker App. Here is how:
    1. On Android goto PlayStore » Search for "Onkyo HF Player Unlocker" » Open Onkyo HF Player Unlocker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Onkyo HF Player Unlocker » click "UPDATE".
  3. Clear Onkyo HF Player Unlocker app cache: Clearing cached data will force your app to retrieve the latest data directly from Onkyo HF Player Unlocker servers.
    1. On Android, goto Settings » Apps » Select "Onkyo HF Player Unlocker" » click Storage » click "Clear Cache".
  4. Check Onkyo HF Player Unlocker app permissions. If any of these permissions required to use your device's features are disenabled, Onkyo HF Player Unlocker might not work.
  5. Uninstall and reinstall Onkyo HF Player Unlocker. If nothing else has worked, completely uninstall Onkyo HF Player Unlocker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Onkyo HF Player Unlocker not working


2. Fix Onkyo HF Player Unlocker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Onkyo HF Player Unlocker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Onkyo HF Player Unlocker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Onkyo HF Player Unlocker may not be able to connect to the Internet when running in the background.

Reported Issues