Contact Marantz Hi-Fi Remote Customer Service

Why should I report an Issue with Marantz Hi-Fi Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of D+M Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please use Marantz Remote App for previous Marantz models which support App control. •Multi-Language Support (English, French, German, Spanish, Dutch, Italian, Swedish, Japanese, Simplified Chinese, Russian and Polish. *1: Please use a latest firmware in your Marantz models by checking it via the system setup menu. (General > Firmware) If the App doesn't work properly, please try to reboot your mobile device, unplug the power cord of the main unit and reinsert into the power outlet or check your home network. *2: Please set "Network Control" to "ON" in your product via the system setup menu to use this app. *3: It requires Marantz products which has Remote Control terminals. *4: The OS language setting is automatically detected; when not available, English is selected. • Android Smartphones or Tablets with Android OS ver. 5. * This application does not support smartphones in QVGA(320x240) and HVGA(480x320) resolution. Samsung Galaxy S5(OS5. 0. 0), Google(ASUS) Nexus 7 (2013) (OS5. 1), Nexus 7 (2012) (OS5. 1),　Google(LG) Nexus 5 (OS5. 0. 1), Nexus 4 (OS5. 0. 1), Google(HTC) Nexus 9 (OS5. 0. 1), Google(Motorola) Nexus 6 (OS5.

2. Designed from the ground up for Android, the new Marantz Hi-Fi Remote is a brand new app for Android Phone and Tablet devices will give you an unprecedented level of command and control over the latest generation of Marantz network audio player and music system products. 　Along with many new features, the graphics and user interface have been completely overhauled.

3. With a new landscape orientation control screen for tablet devices you can easily browse and navigate through your network music services or personal digital music collection with ease; and at the same time view now playing information and cover art all on a single screen.

4. With the new Marantz Hi-Fi Remote, your Android device just became an integral part of your home entertainment experience. *Not compatible with Marantz models other than the above models.

5. Our new playback system allows you to easily build your own personal music playlists on the fly with the ability to Drag & Drop files into your queue, or tap to “Play Now”, “Play Next”, “Play Next and Replace Queue” or “Add to End of Queue”.

6. Control the basic functions of your Marantz product with power, volume, input and settings.

7. You can then save your queue as a playlist for easy recall.

8. We do not guarantee that this application works with all Android devices.

1. I have to uninstall the app, power cycle my Marantz's, and then reinstall.Works fine on my M-CR611 which is connected by ethernet cable.

2. After I switched the CR611 to using a wired network connection with static IP, the app now mostly works quite well.

3. Marantz is excellent for sound quality but awfull for software, even on their sounds systems.

4. NO STARS!An utter embarrassment to Marantz, with such poor synchronisation that it often becomes useless.

5. 2023 Update: Still works well on Android 12! You just have to disable your VPN.For now the experience is not bad, seems to do the job.

6. This app was hopelessly useless and broken when my CR611 was connected to my wireless network.

7. Overall disappointed at the lack of quality of the app compared to the CR611 which I am very happy with.It's impossible to describe how awful this app is.

8. Trash! It works sometimes, and then it loses its mind! If I haven't used it for a couple weeks, it doesn't work.

9. Sort it out, Marantz, or the unit is going back to Richer Sounds and I'll never go near your products again.

10. Do they test the app?Since 2/3/20 update it works again.

11. It's unresponsive, buggy, prone to crashing and often requires you to unplug the stereo before it discovers it on your network.

1. Fix Marantz Hi-Fi Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Marantz Hi-Fi Remote: Restarting the app will resolve most errors.
2. Update the Marantz Hi-Fi Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Marantz Hi-Fi Remote" » Open Marantz Hi-Fi Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Marantz Hi-Fi Remote » click "UPDATE".
3. Clear Marantz Hi-Fi Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Marantz Hi-Fi Remote servers.
   1. On Android, goto Settings » Apps » Select "Marantz Hi-Fi Remote" » click Storage » click "Clear Cache".
4. Check Marantz Hi-Fi Remote app permissions. If any of these permissions required to use your device's features are disenabled, Marantz Hi-Fi Remote might not work.
5. Uninstall and reinstall Marantz Hi-Fi Remote. If nothing else has worked, completely uninstall Marantz Hi-Fi Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Marantz Hi-Fi Remote not working

2. Fix Marantz Hi-Fi Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Marantz Hi-Fi Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Marantz Hi-Fi Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Marantz Hi-Fi Remote may not be able to connect to the Internet when running in the background.