Published by Deezer Mobile on Mar 4, 2024

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Why should I report an Issue with Deezer: Music & Podcast Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Deezer Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Deezer Customer Insights

1. Please fix these loading issues.I quit Spotify and went through a whole year of trying different streaming services (Tidal, Apple Music, Qobuz, YouTube Music, etc.). At the end, I chose Deezer.

2. On top of the bugs in playing music continuously, it also will play songs that have been removed multiple times from a playlist.

3. Searching is a chore and it can be difficult to find songs via the search function.I really want to like Deezer, but the app/service is just way too buggy.

4. I go and check the song page, and the loop function is turned off by the second time the song plays.

5. Restart the music, skip to the next song, and it still does it.

6. I left Spotify because they don't pay the artists enough and because of the podcasts they have but if this keeps up then I'm going to have to switch back and I really don't want to do that.

7. Worse, I am constantly getting music playback interrupted by a supposedly loss of network connection when I am on WiFi, and even worse, when I'm listening to just downloaded music.

8. Best of all, the artists get a larger share of the money than Spotify and some of the other services.Its very bad honestly, my experiences with the app are mostly awful.

9. This is my source for new anime and asian music and artists.Great app overall.

10. Sometimes the playlists for artists and such are great, other times I have to skip through 20 seconds to get anything that feels remotely in the same genre.

11. I used to love this app so easy to sync and play music.

Steps to Troubleshoot & Fix Deezer Issues

1. Fix Deezer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Deezer: Restarting the app will resolve most errors.
  2. Update the Deezer App. Here is how:
    1. On Android goto PlayStore » Search for "Deezer" » Open Deezer: Music & Podcast Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Deezer » click "UPDATE".
  3. Clear Deezer: Music & Podcast Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Deezer servers.
    1. On Android, goto Settings » Apps » Select "Deezer: Music & Podcast Player" » click Storage » click "Clear Cache".
  4. Check Deezer app permissions. If any of these permissions required to use your device's features are disenabled, Deezer might not work.
  5. Uninstall and reinstall Deezer. If nothing else has worked, completely uninstall Deezer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Deezer not working

2. Fix Deezer Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Deezer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Deezer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Deezer may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

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