Published by Deezer Mobile on Nov 5, 2024

contact Deezer: Music & Podcast Player Chat with our AI-based Deezer Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Deezer?



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Why chat with our AI Deezer Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Deezer.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Please fix these loading issues.I quit Spotify and went through a whole year of trying different streaming services (Tidal, Apple Music, Qobuz, YouTube Music, etc.). At the end, I chose Deezer.

2. On top of the bugs in playing music continuously, it also will play songs that have been removed multiple times from a playlist.

3. Searching is a chore and it can be difficult to find songs via the search function.I really want to like Deezer, but the app/service is just way too buggy.

4. I go and check the song page, and the loop function is turned off by the second time the song plays.

5. Restart the music, skip to the next song, and it still does it.

6. I left Spotify because they don't pay the artists enough and because of the podcasts they have but if this keeps up then I'm going to have to switch back and I really don't want to do that.

7. Worse, I am constantly getting music playback interrupted by a supposedly loss of network connection when I am on WiFi, and even worse, when I'm listening to just downloaded music.

8. Best of all, the artists get a larger share of the money than Spotify and some of the other services.Its very bad honestly, my experiences with the app are mostly awful.

9. This is my source for new anime and asian music and artists.Great app overall.

10. Sometimes the playlists for artists and such are great, other times I have to skip through 20 seconds to get anything that feels remotely in the same genre.

11. I used to love this app so easy to sync and play music.

Steps to Troubleshoot & Fix Deezer Issues

1. Fix Deezer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Deezer: Restarting the app will resolve most errors.
  2. Update the Deezer App. Here is how:
    1. On Android goto PlayStore » Search for "Deezer" » Open Deezer: Music & Podcast Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Deezer » click "UPDATE".
  3. Clear Deezer: Music & Podcast Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Deezer servers.
    1. On Android, goto Settings » Apps » Select "Deezer: Music & Podcast Player" » click Storage » click "Clear Cache".
  4. Check Deezer app permissions. If any of these permissions required to use your device's features are disenabled, Deezer might not work.
  5. Uninstall and reinstall Deezer. If nothing else has worked, completely uninstall Deezer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Deezer not working


2. Fix Deezer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Deezer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Deezer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Deezer may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Westlake Sings

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