Published by 9xgeneration on Apr 10, 2024

Report an issue with Explorer File Manager.
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Why should I report an Issue with Explorer File Manager?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 9xgeneration to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Explorer File Manager Customer Insights

1. I downloaded so many File Explorer apps but only this and another one could do it!! All others failed to do!! I'm finally happy!!!!! Thank you Explorer File ManagerMy SD card became corrupted and I tried so many ways (other apps, computer) to access its contents- most importantly, my lyrics- and although I couldn't restore them toy phone, I was able to enter the SD card and obtain my lyrics.

2. That is its purpose and that trumps any lack of frilly look.A garbage app, I go onto it to do a simple thing of copying and pasting some of my videos to a we and it crashes my system MULTIPLE TIMES, and don't forget when I got on the app and copied and went to my we and hit paste it said error! don't install,your waisting your time!Needed to be able to access & view sd card contents on Android phone.

3. This app saved my life, so I am giving it five stars! Five stars for returning 377 song lyrics to me! Thank you!!! I'll keep the app for future purposes.only just started to use it but it i hope it will run better than the pre installed softwre that simply reads file extensions, and if they're not on the list, you cannot use/execute them, fingers crossed.

4. you do not need to Grant these permissions to use the app as a file browser.It's a good file explorering app but NOT intuitive and doesn't use the Android COMMON USER STANDARDs to get things done.

5. For example, if I want to search for all the videos on my phone and move them to my cloud account, I cannot do it.

6. Download was fine, requested adverts to stop and my commands were respected, so far😀Everyone's experience using this app will vary depending on what they are trying to do with their files.

7. Thanks.Finally! I can add pdf to home screen!! I was trying to save my pdf for my class to my Android Tablet home screen instead of always having to go search for it to bring it up.

8. And the developer expects users to pay for this...This app allows me to have control over opening files in the applications I desire to open them.

9. For myself, it is good and efficient as i mainly just play around with game files that i can easily access.App is ridden with ads.

10. Furthermore, if I SELECT ALL, when in a directory, there is no option for me to UPLOAD them to my cloud account.

11. The first thing that you see on opening this so is a full page advert.

Steps to Troubleshoot & Fix Explorer File Manager Issues

1. Fix Explorer File Manager Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Explorer File Manager: Restarting the app will resolve most errors.
  2. Update the Explorer File Manager App. Here is how:
    1. On Android goto PlayStore » Search for "Explorer File Manager" » Open Explorer File Manager » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Explorer File Manager » click "UPDATE".
  3. Clear Explorer File Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from Explorer File Manager servers.
    1. On Android, goto Settings » Apps » Select "Explorer File Manager" » click Storage » click "Clear Cache".
  4. Check Explorer File Manager app permissions. If any of these permissions required to use your device's features are disenabled, Explorer File Manager might not work.
  5. Uninstall and reinstall Explorer File Manager. If nothing else has worked, completely uninstall Explorer File Manager then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Explorer File Manager not working


2. Fix Explorer File Manager Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Explorer File Manager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Explorer File Manager not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Explorer File Manager may not be able to connect to the Internet when running in the background.

Reported Issues