Published by Mobile Technologies International Pty Ltd on Sep 27, 2023

Report an issue with Union Cab of Madison.
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Why should I report an Issue with Union Cab of Madison?

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About Union Cab of Madison

1. Drivers must complete the city approved disability & sensitivity training program, our defensive driving course, and pass an MPD driver background check.

2. Union Cab is a worker cooperative; each worker shares a vested interest as a member owner.

3. Union Cab operates the largest taxi fleet in Madison.

4. This is the Official mobile app of Union Cab of Madison, in Madison, Wisconsin.

5. The GPS on your mobile device gives us your location so you don’t have to enter it.

6. Use the app and skip the telephone queue, which is nice during peak hours.

7. Our experienced staff and drivers provide over 400,000 rides annually.

8. Use this for parties larger than 4, or for special needs or requests.

9. Call us straight from the app by tapping “Call Operator”.

10. You can fine tune it on the map, too.

11. Our Mission: “To create living wage jobs in a safe, humane, & democratic environment while providing quality transportation services.

Union Cab of Madison Customer Insights

1. A fine cab company, which as a customer service rep I call on behalf of my hotel guests all the time, but a non-functional app.

2. (You can call union cab and order a ride) I used it for the first time was able grasp how to use it staightaway from order to payment.

3. Been a loyal customer of theirs for going on 20 years, and have friends who drive for them, so I won't stop using them just because of app problems, but it's a shame the app keeps having this booking issue.

4. Probably switching cab companies, too.Worse app I have used, stuck in search mode once I booked, had to force stop and once that was done it still went back to the searching page, I didn't even know if I was going to be picked up or not.

5. That's the bar you need to get to if you want people to use a cab in today's new reality.Works well, conveniently schedules a ride and notifying when driver is there.Make Chrysler complaints that my account already exists but will not let me update my passwords anyway shape or how.

6. I uninstalled this and most likely will just call dispatch if I need a ride.I had nonstop issues wirh the app.

7. Fix that, and it'll be an easy 5 star app.Every time I try to book a cab, it tells me my password is incorrect.

8. Got set up without a problem, but for some reason it's giving me an error that "we can't pick up from that area," even though the app says they're only a minute away, and I am in the core of their service area.

9. Even when I re-register and immediately attempt to log on using the exact same password, it tells me my password is wrong.

10. I'm just going to call in from now on.Loved the cab service.

11. Fix gps/hanging and this is easily a 4-5 star app.Great cab company, but as others have reported, I can no longer book through the app.

Steps to Troubleshoot & Fix Union Cab of Madison Issues

1. Fix Union Cab of Madison Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Union Cab of Madison: Restarting the app will resolve most errors.
  2. Update the Union Cab of Madison App. Here is how:
    1. On Android goto PlayStore » Search for "Union Cab of Madison" » Open Union Cab of Madison » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Union Cab of Madison » click "UPDATE".
  3. Clear Union Cab of Madison app cache: Clearing cached data will force your app to retrieve the latest data directly from Union Cab of Madison servers.
    1. On Android, goto Settings » Apps » Select "Union Cab of Madison" » click Storage » click "Clear Cache".
  4. Check Union Cab of Madison app permissions. If any of these permissions required to use your device's features are disenabled, Union Cab of Madison might not work.
  5. Uninstall and reinstall Union Cab of Madison. If nothing else has worked, completely uninstall Union Cab of Madison then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Union Cab of Madison not working


2. Fix Union Cab of Madison Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Union Cab of Madison be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Union Cab of Madison not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Union Cab of Madison may not be able to connect to the Internet when running in the background.

Reported Issues