Published by Microsoft Corporation on Nov 5, 2024

Report an issue with Link to Windows.
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Why should I report an Issue with Link to Windows?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Link to Windows image 1 contact Link to Windows image 2

About Link to Windows

1. Let us know what features you'd like to see next by selecting “Send feedback” in the Phone Link settings. *Calls requires a Windows 10 PC with Bluetooth capability. **Drag and drop, Phone screen and Apps all require a compatible Microsoft Duo, Samsung or HONOR device (full list and breakdown of capabilities: aka. ms/phonelinkdevices).

2. To get started, install the Link to Windows app on your Android phone and connect it with the Phone Link on your Windows PC.

3. Copy, edit, and even drag and drop photos without ever touching your phone. • Use your PC's bigger screen, keyboard, mouse, and touch screen to interact with your phone from your PC.

4. Link your Android phone and PC to view and reply to text messages, make and receive calls*, view your notifications, and more.

5. Exclusive features like cross-device copy and paste, Phone screen, file drag-and-drop, and Apps.

6. The Link to Windows accessibility service is for those using a screen reading tool on the PC.

7. Link to Windows is easy to find in the Quick Access tray (swipe down from the top of your screen to access it).

8. The multiple apps experience requires a Windows 10 PC running the May 2020 Update or later and has at least 8GB of RAM, and your Android device must be running Android 11. 0.

9. The Link to Windows app comes integrated so no additional apps need to be downloaded from the Play Store.

10. When the service is enabled, it lets you control all your phone’s apps from your PC using Android keyboard navigation while receiving spoken feedback from your PC speakers.

11. Make emailing yourself photos a thing of the past as you share your favorite images between your phone and PC.

Link to Windows Customer Insights

1. Two complaints: I wish that when I read a text message on the PC, it gets marked as read on my phone, so my phone doesn't keep alerting me that I have an unread message.

2. Hire better maintenance engineers or just leave these projects be once they're out and working.Pretty dang great! The copy & paste feature between PC and Phone has made my translation and certain projects 100% more efficient.

3. But that is an extra step 🤔It installed, paired with my PC but won't connect and removed the quick menu button when I restarted the phone.

4. It links messages and photos and if you click under "devices" on that screen, the phone shows up.

5. Works fine for checking texts on phone and screen mirroring.

6. And this app is one of those that does not have an actual close button in the menus, and if you try and close the program using the X, it doesn't actually close and it continues to run in the back ground.One of the most annoying and aggravating apps I've ever downloaded.

7. Very frustrating experience and it needs more work for sure.Great for reading & writing text messages.

8. Biggest fail is that incoming calls are missed ir dropped while phone and PC fight about which gets control of what calls.

9. I have exhausted the Microsoft help forums.Sometimes it works; sometimes it doesn't.

10. Leave it to Microsoft to have an app released for as long as they have that still only 50% works and has annoying pop ups every 5 minutes.

11. Second, on the PC, the mouse wheel doesn't scroll the panels up and down, and the scroll bars are too thin to grab the thumbs on.

Steps to Troubleshoot & Fix Link to Windows Issues

1. Fix Link to Windows Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Link to Windows: Restarting the app will resolve most errors.
  2. Update the Link to Windows App. Here is how:
    1. On Android goto PlayStore » Search for "Link to Windows" » Open Link to Windows » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Link to Windows » click "UPDATE".
  3. Clear Link to Windows app cache: Clearing cached data will force your app to retrieve the latest data directly from Link to Windows servers.
    1. On Android, goto Settings » Apps » Select "Link to Windows" » click Storage » click "Clear Cache".
  4. Check Link to Windows app permissions. If any of these permissions required to use your device's features are disenabled, Link to Windows might not work.
  5. Uninstall and reinstall Link to Windows. If nothing else has worked, completely uninstall Link to Windows then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Link to Windows not working


2. Fix Link to Windows Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Link to Windows be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Link to Windows not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Link to Windows may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Someone has gotten ahold of my Microsoft and Samsung accounts along with the passwords. They are able to gain access to my phone through the Link to Windows App. They are reading my private text and emails, plus making and receiving phone calls with my telephone number. This is a huge violation of my privacy. I want my privacy back. No one needs to see my emails from my physician. That's a major HIPPA violation. I don't have to disclose medical records to anyone unless I am ready. This is private and needs to be kept between my physician and I. Please cancel my link to Windows subscription. This is very unfair.


    - GDPR or CCPANotify Link to Windows of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
    Send your email to ltwfeedback@redacted

    — by Samantha Brantley 2 years ago

  • Someone has gotten ahold of my Microsoft and Samsung accounts along with the passwords. They are able to gain access to my phone through the Link to Windows App. They are reading my private text and emails, plus making and receiving phone calls with my telephone number. This is a huge violation of my privacy. I want my privacy back. No one needs to see my emails from my physician. That's a major HIPPA violation. I don't have to disclose medical records to anyone unless I am ready. This is private and needs to be kept between my physician and I.
    - GDPR or CCPANotify Link to Windows of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
    Send your email to ltwfeedback@redacted

    — by Samantha Brantley 2 years ago