Contact Link to MyASUS Customer Service

Why should I report an Issue with Link to MyASUS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ASUSTeK COMPUTER INC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Link to MyASUS feature is a handy tool that's part of the MyASUS app. * It seamlessly integrates your ASUS PC with your mobile devices, boosting your productivity and allowing easier multitasking.

2. Link to MyASUS simplifies your life! * Link to MyASUS is only supported on ASUS devices using processors later than Intel® 10th Generation and AMD® Ryzen 4000 series.

3. Use your mobile device to remotely access files stored on your ASUS PC and use your PC as a personal cloud replacement and gain access from your mobile device anywhere and anytime.

4. A series of features enables you to transfer files or links quickly and wirelessly between devices, control your phone from your PC, or access local PC files remotely from your phone.

5. Remote Access, including Remote File Access and Remote Desktop can be extra beneficial for commercial users who would need access to files in the office during a business trip or at home. * Remote Desktop is not supported on Windows 10 Home edition.

6. Simply tap the share icon in your browser and click MyASUS on PC or tap Link to MyASUS on mobile device.

7. Simply tap or drag to send files to other PCs or mobile devices in the blink of an eye.

8. Simply select “Link to MyASUS – Shared Cam” as the video source in your PC video conference app, then you can easily enjoy seamless webcam share.

9. It is many times faster than the traditional Bluetooth file transfer, with a user-friendly drag and drop experience to ensure seamless transfer among devices.

10. Turn your mobile device camera as a webcam.

11. You can also access your phone’s contact book on your PC, so you can search for contacts and call them directly.

1. Would be awesome to get that ability back since most of my project files are in network and external connected drives and therefore not accessible in the latest version.When I want to transfer my photos to my PC quickly but the app takes forever to connect to my PC even when I turn on Bluetooth on both devices.

2. Waiting doesn't affect the file transfer as I've given it ~1hr previously and the files still didn't appear in the aforementioned folder until I manually opened them several times from the app.

3. Anyone know of alternative remote file access apps?Great concept, an option that doesn't involve a forced Microsoft login.

4. Also, why does it have to rely on a wireless connection? Why can't I put plug my phone into my computer for more reliable communication between devices? I was hoping this would have been fixed in the 6 months since I attempted using it the first time but nope.

5. Not sure if it was something where Microsoft provided incentive for Asus to coordinate this with their non allowing of remote desktop with 10 home.I really just want the remote file access feature.

6. Additionally, often when I'm transferring files to my phone, they're received, but aren't added to my gallery/photo library until I manually tap on each one and open it in the gallery.

7. This is still easier than putting everything on a flash drive or directly connecting my phone to the laptop, but loses any convenience when transferring more than a couple of files.

8. If you add a save password feature, I'll be back for sure.Truly awesome app! I think in a previous version we had access to all the file structure rather than just stuff under my pc.

9. Having some settings in the android app would be useful, to determine where received files are stored.

10. Aside from that, I still love the app and use it daily for work.A complete waste of time! I downloaded the android app and the windows MyAsus App.

11. Initial setup was slightly painful, and I couldn't say "disconnect for now" without completely unpairing the device or turning off WiFi and bluetooth but that's not a great idea.

1. Fix Link to MyASUS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Link to MyASUS: Restarting the app will resolve most errors.
2. Update the Link to MyASUS App. Here is how:
   1. On Android goto PlayStore » Search for "Link to MyASUS" » Open Link to MyASUS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Link to MyASUS » click "UPDATE".
3. Clear Link to MyASUS app cache: Clearing cached data will force your app to retrieve the latest data directly from Link to MyASUS servers.
   1. On Android, goto Settings » Apps » Select "Link to MyASUS" » click Storage » click "Clear Cache".
4. Check Link to MyASUS app permissions. If any of these permissions required to use your device's features are disenabled, Link to MyASUS might not work.
5. Uninstall and reinstall Link to MyASUS. If nothing else has worked, completely uninstall Link to MyASUS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Link to MyASUS not working

2. Fix Link to MyASUS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Link to MyASUS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Link to MyASUS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Link to MyASUS may not be able to connect to the Internet when running in the background.