Contact My CenturyLink Customer Service

Why should I report an Issue with My CenturyLink?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CenturyLink, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The My CenturyLink app brings management of your account and services into one easy place. • Connect your new service quickly with modem self-install. • View and manage your bill payment with convenience and ease. • Check your services, upgrade your Internet speed (if available in your area). • Visit Support to troubleshoot or optimize your service through self-help tools and videos. • Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service. • Parental controls to guard against inappropriate web content. • Pause and resume internet access of devices on our WiFi. • Schedule online and offline times for devices and users.

1. 0 of 5 stars.The app works okay, I use it mainly for paying bills now, however the last few months I had to go back to paying my bill through my PC (Firefox web browser on Windows 7) due to the app throwing an error every time I attempted to log into it (seems to have happened after an update sometime between September to October).

2. It will also randomly lock my children's devices.If you enjoy a company that barely lifts a finger to help out when there's an issue with their "high speed" internet and requires several phone calls to get any work done, then CenturyLink is your ISP.

3. There are countless things that will be just as useful for paying your cable bill, e.g. eating a blt, chasing a chicken, shooting some h, throwing your phone at a passing car.

4. What I did to fix the issue was to Force Stop the app, then clear both cache & data for it from my phone (a full uninstall & reinstall isn't required, but I expect would also work).

5. Going in to phone settings to connect to wifi, instructions said to go back to the app to finish setup, but what they meant was press the "back" button on the phone.

6. Unless I missed it somewhere, it would be nice to have the option for logging in with a fingerprint to allow faster access.When trying to set up a replacement modem, QR codes and barcodes were too small to scan correctly.

7. My most recent experience required that I contact them to replace my modem due to slow wifi and connection.

8. When high speed is advertised as up to 10 Mbps, it's only true if you compare it to a 14.4 modem.Update to my previous review.

9. It's been saying that I have a problem with my modem for a while now when it is completely fine and it's the apps problem.

10. I was on the phone for over 1 hour and during that time, I was on hold for 90% of the time.

11. After doing this & restarting the app, I was able to log into the app again.The app works fine, however, there are two things about it I wish would be changed.

1. Fix My CenturyLink Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My CenturyLink: Restarting the app will resolve most errors.
2. Update the My CenturyLink App. Here is how:
   1. On Android goto PlayStore » Search for "My CenturyLink" » Open My CenturyLink » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My CenturyLink » click "UPDATE".
3. Clear My CenturyLink app cache: Clearing cached data will force your app to retrieve the latest data directly from My CenturyLink servers.
   1. On Android, goto Settings » Apps » Select "My CenturyLink" » click Storage » click "Clear Cache".
4. Check My CenturyLink app permissions. If any of these permissions required to use your device's features are disenabled, My CenturyLink might not work.
5. Uninstall and reinstall My CenturyLink. If nothing else has worked, completely uninstall My CenturyLink then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My CenturyLink not working

2. Fix My CenturyLink Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My CenturyLink be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My CenturyLink not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My CenturyLink may not be able to connect to the Internet when running in the background.