Published by Jazz Pakistan

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Why should I report an Issue with Jazz Experience?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jazz Pakistan to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Jazz Experience

1. Jazz Experience is Mobile Experience Monitoring App designed to capture the user experience of Jazz Network.

2. This will help Jazz to improve customers experience of voice and data services by automatically measuring and reporting network performance.

Jazz Experience Customer Insights

1. Customer service provider has told me " you will receive text messages for your problem but I have not received any messages or any response yet.Don't be install this app becaus it's not going to work on your device.Always see the error"registration failure"........Jazzz is becoming now useless network...On mostly devices it's not working..useless app as well it's internet services ...going to change my network now ...When you complain about network issues including speed and coverage, they shamelessly tell you by an automated message that no other user complained about the issue.

2. Improve jazz improve.Very bad app many time install and uninstall y The app but still show the message registration failed and many time help line call still no response and call centre staff no technical knowledge about issue some agent say jammer issue and some agent say issue in your area highlight work on progress so i thing staff totally provide the bad service s to the customer.

3. The biggest cellular network, highest data rates and poorest services.I have reported so many times about bad network issue but after a long time jazz contacted me but the issue is still pending nothing happens,now after my complain the network 4g speed is worst i have followed the instructions of person who contacted me,but network speed gradually is slowing down day by day.

4. I have been the Customer since 2001 but now thinking to change my network.I wish there could be a minus rating provision in play store, very pathetic app just to (zaleel) the customers.

5. Very very very bad metwork and staff.Very third class network is becoming jazz.. Used to be a good network but now a days its just stealing money by its packages but nothing working.

6. I cant even regiater my self, network error is the message every time.

7. Its been a year since the Customer Support is saying that "the issue has been highlighted".

8. Useless network and useless app this one.

9. Their data bundles are highest rates but they provide slow data and very bad service.

10. Poor internet, lodge my complain by phone call but still problem exist.

11. You can't track the progress of your complain effectively and they mislead you by saying a team is working and it ll be fine.. We are closing your complain.

Steps to Troubleshoot & Fix Jazz Experience Issues

1. Fix Jazz Experience Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jazz Experience: Restarting the app will resolve most errors.
  2. Update the Jazz Experience App. Here is how:
    1. On Android goto PlayStore » Search for "Jazz Experience" » Open Jazz Experience » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jazz Experience » click "UPDATE".
  3. Clear Jazz Experience app cache: Clearing cached data will force your app to retrieve the latest data directly from Jazz Experience servers.
    1. On Android, goto Settings » Apps » Select "Jazz Experience" » click Storage » click "Clear Cache".
  4. Check Jazz Experience app permissions. If any of these permissions required to use your device's features are disenabled, Jazz Experience might not work.
  5. Uninstall and reinstall Jazz Experience. If nothing else has worked, completely uninstall Jazz Experience then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jazz Experience not working


2. Fix Jazz Experience Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jazz Experience be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jazz Experience not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jazz Experience may not be able to connect to the Internet when running in the background.

Reported Issues