Published by Jazz Pakistan on Mar 1, 2024

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Why should I report an Issue with JazzCash - Your Mobile Account?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jazz Pakistan to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact JazzCash - Your Mobile Account image 1 contact JazzCash - Your Mobile Account image 2

About JazzCash - Your Mobile Account

1. Install the all new JazzCash app and experience seamless payments, transfer money to anyone anywhere, pay utility bills, recharge your mobile balance, subscribe to mobile packages and much more. ● Open your secure mobile account using any network’s mobile number and a valid CNIC.

2. You can transfer money to other JazzCash account, bank accounts, CNIC numbers and to other mobile wallets in Pakistan.

3. Buy mobile load of all telecom operators for yourself or friends and family from the comfort of your couch using the JazzCash App.

4. Add your debit cards to the app securely and deposit money to your JazzCash account with ease.

5. JazzCash is Pakistan’s largest mobile wallet trusted by millions of Pakistanis.

6. Connect your Payoneer account with JazzCash to instantly receive your money.

7. Send money to anyone, anywhere in Pakistan using JazzCash App.

8. Now you can explore JazzCash app and available offerings without even registering an account.

9. Invite your friends to the JazzCash App and earn amazing cashback rewards from us. Go cashless.

10. Use your JazzCash App to scan QR at available merchants and make payments with ease.

11. We are always looking for ways to enhance the JazzCash experience for our users.

JazzCash Customer Insights

1. And it deducted 30 rupeesThis is a very good app, I have been using it for a long time, it needs a little change, while paying the bill from another Jazz number, the bill payment date must show the day the bill was paid.

2. Usually when I want to make transactions, the app goes on loading and loading and error occurs and my money also cut from my jazz cash account and also does not transfer to any bank account.

3. One caveat that is an annoying bug, an overdue utility bill payment always shows wrong amount deduction in the app.

4. This app only shows that the bill has already been paid.I am writing to express my disappointment regarding the lack of updates and improvements in the Jazzcash app.

5. Now with the latest update the App is too slow and most of the time payment got struck while making transactions.

6. It showed zero fee on the receipt when we first paid the bill but they deducted 30 rupees per bill.

7. As a long-time user, I have noticed outdated user interface, technical glitches, and a lack of innovative features compared to other mobile operator services.

8. but it shows an error " something went wrong" and amount is deducted, without going to the next step, its automatically goes back.

9. I urge Jazz to prioritize the development and enhancement of their app to provide a better user experience.Pathetic App and services.

10. It clearly stated on every bill total amount with zero fees.

11. But both the time they give me few day to resolve but still didn't get my payment back in account.

Steps to Troubleshoot & Fix JazzCash Issues

1. Fix JazzCash Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart JazzCash: Restarting the app will resolve most errors.
  2. Update the JazzCash App. Here is how:
    1. On Android goto PlayStore » Search for "JazzCash" » Open JazzCash - Your Mobile Account » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JazzCash » click "UPDATE".
  3. Clear JazzCash - Your Mobile Account app cache: Clearing cached data will force your app to retrieve the latest data directly from JazzCash servers.
    1. On Android, goto Settings » Apps » Select "JazzCash - Your Mobile Account" » click Storage » click "Clear Cache".
  4. Check JazzCash app permissions. If any of these permissions required to use your device's features are disenabled, JazzCash might not work.
  5. Uninstall and reinstall JazzCash. If nothing else has worked, completely uninstall JazzCash then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing JazzCash not working


2. Fix JazzCash Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make JazzCash be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to JazzCash not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, JazzCash may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • 03249894493

    — by inzmamjutt 2 years ago

  • 1000

    — by inzmamjutt 2 years ago

  • Load

    — by ArifRana 2 years ago

  • I want to cancel load which was suddenly by wrong step

    — by Bilal 2 years ago

  • Please delete my account of number 03004779395

    — by Irtaza 2 years ago

  • I want to delete my transaction history from jazzcash account

    — by pakiza saleem 2 years ago

  • Jazz cash delete

    — by Imtiaz Ahmed 2 years ago