AppContacter
Contact Vola Finance Customer Service
Email Support directly
Chat with our AppContacter AI Support
Why should I report an Issue with Vola Finance?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Vola inc. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
|
About Vola Finance
1. Vola supplements your bank by sending money to prevent overdrafts, finding smart ways for you to save and helping you build your credit score.
2. Our unique algorithm advances your paycheck and better yet – lets you build up your score as you pay back your Vola advances.
3. Managing multiple expenses, limited finances, and restrictive cash advance fees is hard.
4. That’s why we built an app that covers all the bases.
5. Build the savings, financial tracking and credit score you’ll need tomorrow.
Vola Finance Customer Insights
1. The problem isn't my bank the problem is this appApparently at some point had created an account, so tried resetting password- it tells me email doesn't exist.
2. If I'm paid up, both for advance and subscription, and I've waited the "cool off" period, I should be able to get my advance!Very frustrating! When you try and fill in a code from your email or phone number, the numbers don't line up so it tells you it's wrong everytime.
3. Also it's hard to find pricing information anywhere on their website or search engines.I have connected my bank and it won't load my Vola score, it just keeps spinning 2-3 times.
4. Then I tried to link my bank account and that page kept coming up blank so I just uninstalled it.
5. Personally, there were no issues linking a bank account or taking advances in my experience.
6. I have 1 email that I have used for years and there is no way it doesn't exist if I also created an account.
7. It really is no different than being charged a fee for taking out advances from any other app of this kind, i.e. MineyLion, Dave, ect.This app updated and now won't let me log in because it keeps asking me to update the app which has already been done.
8. Yes, at first, the amounts offered are rather small, but as you "earn" your way up to higher tiers (make repayments on time), advance amounts will increase.
9. Then when I try to see if I qualify for an advance it says my bank isn't connected.
10. Try another app, this one is buggy.They won't let me use chime as a bank account.
11. Says I'm eligible to take an advance, but when I try something pops up saying I've exhausted something, but I can't read the rest of it and it disappears.
Steps to Troubleshoot & Fix Vola Finance Issues
1. Fix Vola Finance Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Vola Finance: Restarting the app will resolve most errors.
- Update the Vola Finance App. Here is how:
- On Android goto PlayStore » Search for "Vola Finance" » Open Vola Finance » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Vola Finance » click "UPDATE".
- Clear Vola Finance app cache: Clearing cached data will force your app to retrieve the latest data directly from Vola Finance servers.
- On Android, goto Settings » Apps » Select "Vola Finance" » click Storage » click "Clear Cache".
- Check Vola Finance app permissions. If any of these permissions required to use your device's features are disenabled, Vola Finance might not work.
- Uninstall and reinstall Vola Finance. If nothing else has worked, completely uninstall Vola Finance then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Vola Finance not working
2. Fix Vola Finance Server issues & Internet Connection
- Check network connection: An unstable Internet will make Vola Finance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Vola Finance not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Vola Finance may not be able to connect to the Internet when running in the background.
Reported Issues
-
I can't seem to get an advance from vola even though I don't have any outstanding loans the app want let me get through
— by Fletcher Cody 2 years ago -
Bank account on file is frozen and my advance went to wrong sccount
— by Darius Frazier 2 years ago -
My payment was declined and I need to repay it but the app won’t let me
— by Caleab Stivers 2 years ago -
new phone number, cant login to my account
— by Christopher Hillman 2 years ago -
Vola blocked or cancelled my account with them and will not stop charging me monthly fee 10.99. I have been emailing them on Facebook and regular email but they keep telling me that I’m not charged. I even screen shot the charge on by bank statement, with no response about it after I did this.
— by Constance Boatwright 2 years ago -
I have emailed several times asking if someone can help be get back into my account. You email back asking for id and giving me instructions to follow. I have followed these instructions and they are not working. I’ve sent id as u asked sent it several times and still can’t access my account. I have explained that I have two emails and this might be the confusion. Please help.
— by Constance Boatwright 2 years ago -
I need to update my phone number
— by Marilyn taveras 2 years ago -
I have an account with VOLA on a mobile app. I received an advance of $20. Vola continues to attempt to get the $20 while the funds are not available which have as a result resulted in $25 insufficient funds fee. I would like to ask that you do not attempt on a recurring basis to deduct the $20 as it is making it difficult for me to get the funds in my account to even be able to pay you. I ask that you suspend the attempts and wait until 6/14 to request the funds giving me time to get my bank account caught back up from the recurring fees.
— by Sharon Woodard 2 years ago -
I haven’t got my Advance yet it was a $100 do to be paid back on June 18
— by LEEARTIS MILLER 2 years ago -
I do not have an account with you! You have taken money out of my account for two months. I am contacting the police and CTC and filing a complaint against your company. I did not give you permission to take monies out of any of my banking accounts. You are stealing and I want my money credited back to my account immediately. I have never received money for your company.
— by Susan McCracken 2 years ago -
I have been getting money taking out of my account from you and i don't even have an open account with you.
— by Denese Folmer 2 years ago -
I would like to close my account and cancel my subscription.
— by Angela 3 years ago -
It keeps taking $40 out my bank account I already paid the repayment back
— by Deshae Hill 3 years ago -
I want to cancel my subscription.
— by Rodriquez Worthy 3 years ago -
Y’all did not deposit funds into my account even though it says processed on your end. I called and verified with my back and the say nothing is pending or coming in.
— by Rolando Vega 4 years ago
