Contact Merchants National Customer Service

Why should I report an Issue with Merchants National?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Merchants National Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Merchants Mobile Bank offers you the ability to safely and securely access your accounts 24/7. *Alerts: Set text messaging alerts for account balances to your device (Standard text messaging and data usage charges may apply through your wireless carrier. *Contact Us: Have questions or concerns?

2. To use Merchants Mobile Bank, you must be enrolled in Online Banking.

3. Use our contact information to get ahold of us.

4. Visit if you are not already enrolled.

5. If are currently enrolled in Online Banking, you can use your current Online Banking login information to get started today!

1. Thanks again!Overall a pretty decent app, usually takes forever to load, usually takes a good while to show me my instant balance even if I have good reception and internet, occasionally it will need updated and won't let me operate it at all and then when I go to update it it will usually tell me that the update can't be installed.

2. But no problems apparentlyVery happy with the service I have received from the bank itself, and the app is great for showing info on your accounts, there are a lot of options, including money transfer and bill pay.

3. I'm not sure how long this has been active but I have been driving from Dublin Ohio to Marysville Ohio to do the same thing that I did at my kitchen table saving a 40 mile round trip.

4. But all my other apps work perfectly fine.App worked great for a few years and now its just a white screen, I've uninstalled and reinstalled with no success.

5. I am very pleased, thank you Merchants, for everything!I understand the security but if I unlock the app with my fingerprint I should be able to do a transfer without putting a password and answering a security question.

6. It is my fingerprint, pretty sure I cant share that.I am having same issues app won't open goes to white screen and the closes.

7. This is the second time I've had issues with it!! Not happy at all!!!!Fix this! It was working fine yesterday, now I can't use it at all.

8. Frustrating!I just discovered my a mistake I made that the app now includes the feature of depositing a check by picture.

9. I then restarted it and still got the error, so I even tried uninstalling it and reinstalling it but I'm still getting the same error.

10. Yes It has been updated and I have uninstalled it several times and still get the same thing.

11. It kept saying that an error has occurred and I had to force stop it.

1. Fix Merchants National Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Merchants National: Restarting the app will resolve most errors.
2. Update the Merchants National App. Here is how:
   1. On Android goto PlayStore » Search for "Merchants National" » Open Merchants National » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Merchants National » click "UPDATE".
3. Clear Merchants National app cache: Clearing cached data will force your app to retrieve the latest data directly from Merchants National servers.
   1. On Android, goto Settings » Apps » Select "Merchants National" » click Storage » click "Clear Cache".
4. Check Merchants National app permissions. If any of these permissions required to use your device's features are disenabled, Merchants National might not work.
5. Uninstall and reinstall Merchants National. If nothing else has worked, completely uninstall Merchants National then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Merchants National not working

2. Fix Merchants National Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Merchants National be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Merchants National not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Merchants National may not be able to connect to the Internet when running in the background.