Contact MEDION Fitness Customer Service

Why should I report an Issue with MEDION Fitness?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MEDION AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Constantly telling me there has been an unknown error or that I have no internet connection but I do! Help is pointless as it's just a link to email which does not get responded to at all and all the emails I have had when setting up it changing password etc are in German! Rubbish!!I managed to adjust the device to enhance and reduce tone power on the headphones while listening to music.

2. Also, the achievements screen does not reflect the recorded data accurately e.g. the graphs show I have walked over 10,000 steps 73 times this year, but achievements only shows doing it once! Otherwise works well :)It's pretty stable, reliable and easy to use.

3. Can't complain too much as the app is free and the watch super cheap, but not a good choice if you're serious about your fitness.It only tells you your average heart rate for a given training session.

4. I would like to do so as well as to be a visible device on the cell phone screen when it is connected via Bluetoot connections.Does what it says on the box (as the saying goes).

5. A nice additional feature would be to graphically log body weight over time, user input obviously.My phone was able to connect with the tracker very easily.

6. I wish I could change the songs and that my device does not allow me even though it shows me marks for changing and releasing music.

7. It doesn't sync with the band automatically, it doesn't sync with the cloud server and half the time it can't even connect with the band at all.

8. App says not connected to device but it syncs fine!Absolute rubbish app, the watch is ok for £20 but the app is hopeless.

9. But not too bothered about pulse and sleep monitoring so happy with basic steps calories, distance and time.

10. I know it's inexpensive but it should be easier to set up than this !It's an ok app, but it stops tracking my run every time, even though my watch continues to track distance, time etc.

11. However, the sleep and heart rate graphs should be zoomable (finger pinch & spread), especially vertically for the heart rate.

1. Fix MEDION Fitness Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MEDION Fitness: Restarting the app will resolve most errors.
2. Update the MEDION Fitness App. Here is how:
   1. On Android goto PlayStore » Search for "MEDION Fitness" » Open MEDION Fitness » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MEDION Fitness » click "UPDATE".
3. Clear MEDION Fitness app cache: Clearing cached data will force your app to retrieve the latest data directly from MEDION Fitness servers.
   1. On Android, goto Settings » Apps » Select "MEDION Fitness" » click Storage » click "Clear Cache".
4. Check MEDION Fitness app permissions. If any of these permissions required to use your device's features are disenabled, MEDION Fitness might not work.
5. Uninstall and reinstall MEDION Fitness. If nothing else has worked, completely uninstall MEDION Fitness then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MEDION Fitness not working

2. Fix MEDION Fitness Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MEDION Fitness be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MEDION Fitness not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MEDION Fitness may not be able to connect to the Internet when running in the background.