Contact MDLIVE Customer Service

Why should I report an Issue with MDLIVE: Talk to a Doctor 24/7?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MDLIVE Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MDLIVE does not guarantee patients will receive a prescription, does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.

2. Have an MDLIVE virtual doctor visit with board-certified physicians from the comfort and convenience of your own home or from wherever you are, whenever you want – nights, after hours, weekends and holidays.

3. MDLIVE does not replace the primary care physician, is not an insurance product, and may not be able to substitute for traditional in-person care in every case or for every condition.

4. MDLIVE also offers behavioral health appointments with licensed therapists and board-certified psychiatrists as well as dermatology services.

5. MDLIVE doctors are also friendly, caring, compassionate, and experts in conducting virtual medical consultations.

6. We treat thousands of people a day with many different conditions, but you should not use MDLIVE if you are experiencing a medical emergency.

7. All MDLIVE doctors are board-certified and state-licensed, with an average of 15+ years of experience.

8. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association.

9. MDLIVE may not be available in certain states and is subject to state regulations.

10. Children under 3 with a fever and children under 12 with ear pain cannot be treated by MDLIVE.

11. Copyright © 2020 MDLIVE, Inc. All Rights Reserved.

1. However, once all information was taken care of, the appointment itself went very easily! The doctor was amazing! The video quality and sound were both fantastic, although it didn't transmit through my ear buds, causing my appointment to be less than confidential (I was at work) but no issues, otherwise.Overall, this is an amazing app and an incredible blessing during a pandemic.

2. I get the same therapist every time, it's easy to make appointments, it has a dedicated message system, and I have no difficulty getting my prescriptions.The scheduling and appointment help has been awesome.

3. The scheduling process was not intuitive at all, once the appointment was supposed to start, I had to wait for 15 mins without any feedback, nor ability to communicate with the provider - just system clocking.

4. Luckily my counselor was still waiting for me and we had a great session!I'm navigating a recent diagnosis of ADHD and I've tried a few different telemed therapy and medication services, mostly using Zoom type consultations.

5. I like that they give you an estimated wait time right off the bat, but scheduling an appointment with an existing doctor is super easy too.

6. Other than this small issue, this app is worth dealing with!I have only tried one other on demand health app, and while it was fine and I thought the service itself was good, this app is much easier to navigate.

7. The only criticism is that you cannot minimize the screen or go to any other function on your phone without disconnecting your appointment.

8. Obviously one would like to keep the same provider but you are unable to schedule another appointment until the next day and unless the provider is currently seeing patients, they don't show up in the list to select.

9. The psychiatrist I was matched up with has been wonderful, I only hope everyone else is as lucky as me!The service is great, but the app itself is a bit of a mess - certainly in comparison to Teledoc or other alternatives.

10. So when my therapist asked to schedule and I pull up my calendar it automatically disconnects us from the appointment.

11. But it is a flaw in the app design.Putting in the personal information was tedious, as there is no way to simply type in certain dates, and typing in allergies was impossible and had to be done by the doctor.

1. Fix MDLIVE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MDLIVE: Restarting the app will resolve most errors.
2. Update the MDLIVE App. Here is how:
   1. On Android goto PlayStore » Search for "MDLIVE" » Open MDLIVE: Talk to a Doctor 24/7 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MDLIVE » click "UPDATE".
3. Clear MDLIVE: Talk to a Doctor 24/7 app cache: Clearing cached data will force your app to retrieve the latest data directly from MDLIVE servers.
   1. On Android, goto Settings » Apps » Select "MDLIVE: Talk to a Doctor 24/7" » click Storage » click "Clear Cache".
4. Check MDLIVE app permissions. If any of these permissions required to use your device's features are disenabled, MDLIVE might not work.
5. Uninstall and reinstall MDLIVE. If nothing else has worked, completely uninstall MDLIVE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MDLIVE not working

2. Fix MDLIVE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MDLIVE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MDLIVE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MDLIVE may not be able to connect to the Internet when running in the background.