Published by MAXIMUS on Aug 2, 2024

Report an issue with Healthy Louisiana.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Healthy Louisiana?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MAXIMUS to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Healthy Louisiana image 1 contact Healthy Louisiana image 2

About Healthy Louisiana

1. If you live in Louisiana, the Healthy Louisiana app can help you get the most out of your Medicaid benefits.

2. It works directly from your phone or tablet. Enrollment is easy.

3. Download the app and get started today! Questions or feedback?

4. Call Healthy Louisiana to speak with one of our enrollment agents. We can help!

Healthy Louisiana Customer Insights

1. i had always been confused about all this and this app has made it so much easier!I got in after 5 attempts, I wish I would have been told that our login info is the same as our actual account information on the website.

2. I used it to change my primary care physician instead of waiting for a letter to arrive in the mail.Very easy to use and very helpful and fast.

3. StepStone :-)Our Pediatrician accepts the health plan that I chose, but the site isn't showing that our Pediatrician accepts it.

4. Site doesn't have but a few pages and there's not much information on either of them and 95% of the time it won't accept my username/password.

5. When I put in the info required (no password is required) an error message pops up and gives me a number to call.

6. Better off loading site in your browser.super easy to navigate.

7. Account easy to set up.Don't get why healthy blue has this app.

8. Government ALWAYS giving their own people the "run around"...SMH!!!!This app was very easy to use and highly convenient.

9. (I use Sumatra PDF Reader on Windows, simpler & much more secure than Adobe.) Frequently Asked Questions is really quite informative.

10. Biggest reason is to read the various manuals & documents that are really big, multi-paged, & come in PDFs.

11. It explains about various programs you may apply for, defines words- not just about the app like some Faqs.

Steps to Troubleshoot & Fix Healthy Louisiana Issues

1. Fix Healthy Louisiana Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Healthy Louisiana: Restarting the app will resolve most errors.
  2. Update the Healthy Louisiana App. Here is how:
    1. On Android goto PlayStore » Search for "Healthy Louisiana" » Open Healthy Louisiana » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Healthy Louisiana » click "UPDATE".
  3. Clear Healthy Louisiana app cache: Clearing cached data will force your app to retrieve the latest data directly from Healthy Louisiana servers.
    1. On Android, goto Settings » Apps » Select "Healthy Louisiana" » click Storage » click "Clear Cache".
  4. Check Healthy Louisiana app permissions. If any of these permissions required to use your device's features are disenabled, Healthy Louisiana might not work.
  5. Uninstall and reinstall Healthy Louisiana. If nothing else has worked, completely uninstall Healthy Louisiana then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Healthy Louisiana not working


2. Fix Healthy Louisiana Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Healthy Louisiana be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Healthy Louisiana not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Healthy Louisiana may not be able to connect to the Internet when running in the background.

Reported Issues