Contact V380 Customer Service

Why should I report an Issue with V380?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 广州市宏视电子技术有限公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. V380 is a new generation of intelligent household cloud camera free application, can easily realize the remote video monitoring and management. 1.

2. Our company division WiFi camera products can be used to achieve remote configuration camera, remote viewing, remote playback; It’s your home security housekeeper!

3. Support network remote video playback and image capture. 5. 7.

4. Support remote PTZ control, camera direction of rotation performed by touching the screen. 4.

5. Intelligent cloud streaming transmission technology, 720P million high-definition public network real-time transport. 8.

6. Video files increase download function，you can examine the downloaded video in an album. 11.

7. By this software can view the process of real-time video anytime and anywhere. 2.

8. Increased Digital zoom function, Preset function and WIFI Smartlink configuration function.

9. Support quick AP config; Two-dimensional code scanning device ID and so on. 9. 10.

10. Increases cloud storage services, cloud services bind devices, video can be uploaded to the server,enhanced data security.

1. You would also think that the spelling errors would have been corrected by now as well.As I worked at learning to use this app it struck me repeatedly that if I’d turned in a piece of software like this for a university computer science course back about 1991 I would have been lucky to get a passing grade! It’s not surprising that the resolution sucks; what is shocking is that playback has no speed controls — no double-time, no fast forward, no rewind, no replay , indeed almost nothing to make it user-friendly.

2. there is no help available through the app.Got it to work and am able to access it using mobile data however, after a few hours of working seamlessly with the alarm set with no audio, just have it light up by setting the light set to auto.

3. It seemed to be a good idea to add home security, but the camera device would not load to the smart phone.

4. Lets face it, you are trying to operate a remote camera on a small phone screen with your fingers.

5. If camera and mobile device are connected to the same network, then it works which is useless.

6. After trying for months, frustrating experience each time trying, put it back in box and on shelf where it's not use.The camera and its app is totally useless.

7. Does seem more reliable than before, but now I hate it enough to consider uninstalling it and tossing camera.Returning 2 cameras.

8. If you want an app that’s thirty years behind the times in terms of usefulness, this is a great choice, but if you want something that works like it was written in the twenty-first century, go elsewhere.the app disconnects from the WiFi often.

9. 95% of the times when you are outside home and try to check camera through mobile app, it wont show even though the camera is connected to internet.

10. Going to throw thus piece of s--t out and buy one that really works for the long term!!Bought months ago and will not connect to WiFi no matter what I do.

11. The ON-OFF feature on the camera could not be moved to a different position so it could not accept the activate instruction.

1. Fix V380 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart V380: Restarting the app will resolve most errors.
2. Update the V380 App. Here is how:
   1. On Android goto PlayStore » Search for "V380" » Open V380 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for V380 » click "UPDATE".
3. Clear V380 app cache: Clearing cached data will force your app to retrieve the latest data directly from V380 servers.
   1. On Android, goto Settings » Apps » Select "V380" » click Storage » click "Clear Cache".
4. Check V380 app permissions. If any of these permissions required to use your device's features are disenabled, V380 might not work.
5. Uninstall and reinstall V380. If nothing else has worked, completely uninstall V380 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing V380 not working

2. Fix V380 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make V380 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to V380 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, V380 may not be able to connect to the Internet when running in the background.