Contact Outwalk Customer Service

Why should I report an Issue with Outwalk: Friends Steps Ranking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MultiPinch to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Yesterday on holiday my husband and I did the exact same activity all day, and his tracker measured 23000 steps and mine 18000.Got a new phone and wasn't able to get my original profile back.

2. Edit: thank you for the reply, the counting of steps seems to have been corrected! Updated to 5 stars.Good concept to track steps with friends but it's a problem when the steps are drastically reduced.

3. I've used the app for several years and it used to show my steps at roughly 9000 a day- getting ready for work, walk to the station, walk to work the other end, and the same back again at the end of the day.

4. The graphs match Google Fit and if I hover over the bars in the graph, the app shows the correct number of steps.

5. These days it shows the exact same activity but counts about 2000 steps less.

6. It appears that it often does not register your steps, occationally and suddenly reduces your steps and the distance walked is often not matching the number of steps.

7. Often has to restart my phone before steps are synced.Not great, no longer counts all the steps.

8. I'm not sure what's wrong, but the daily total steps and miles are completely inaccurate.

9. It would also help to count calories reduced per steps.I suspect that this app is not very precis.

10. Moved on to other apps.Can't add friends just laods.. Have had 4 different people download this same app and today we're all having the same issue and can't add each other it just loads ...Crashes every time i click Add Friends.

11. No use, waste of time.In Android (Samsung device), I cannot choose the "source of data" as I'm using a garmin watch.

1. Fix Outwalk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Outwalk: Restarting the app will resolve most errors.
2. Update the Outwalk App. Here is how:
   1. On Android goto PlayStore » Search for "Outwalk" » Open Outwalk: Friends Steps Ranking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Outwalk » click "UPDATE".
3. Clear Outwalk: Friends Steps Ranking app cache: Clearing cached data will force your app to retrieve the latest data directly from Outwalk servers.
   1. On Android, goto Settings » Apps » Select "Outwalk: Friends Steps Ranking" » click Storage » click "Clear Cache".
4. Check Outwalk app permissions. If any of these permissions required to use your device's features are disenabled, Outwalk might not work.
5. Uninstall and reinstall Outwalk. If nothing else has worked, completely uninstall Outwalk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Outwalk not working

2. Fix Outwalk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Outwalk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Outwalk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Outwalk may not be able to connect to the Internet when running in the background.