Published by Kickoff on Nov 15, 2024

Report an issue with Kickoff Personal Training.
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Why should I report an Issue with Kickoff Personal Training?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kickoff to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Kickoff Personal Training Customer Insights

1. I am getting stronger and have lost weight! My coach also helps customize the workouts based on my needs per week.

2. The videos, sorry to say, resemble something an amateur filmed in their basement, with terrible audio quality and a camera so far back you can barely make out what the trainers are doing.

3. Best of all of course is that the quality of coaching is great! I am ahead on my fitness goals!There was only one time where using the app was funky, and it was actually due to a VPN or wifi issue, so it was on my end.

4. I would have given this app and this service five stars during the first month -- in fact, I opted for a 6-month commitment based on how well the first month was going.

5. Coach Danielle is great! Have mostly focused on the workout side of the app so far and it works well.

6. The workout summary screen shows many blanks for sets I did.

7. It is clear that the text message support is created from a message bank, at least with my trainer.

8. Interacting with the coach is also really easy...integrated in the app but also shows up in my texting app.

9. The workout routines were tailored to my needs and objectives.

10. I enjoy the personalized workouts and the videos that accompany them which shows how to do them.

11. The app had easy spots for feedback, alternative exercises, and tutorials/demos.

Steps to Troubleshoot & Fix Kickoff Personal Training Issues

1. Fix Kickoff Personal Training Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kickoff Personal Training: Restarting the app will resolve most errors.
  2. Update the Kickoff Personal Training App. Here is how:
    1. On Android goto PlayStore » Search for "Kickoff Personal Training" » Open Kickoff Personal Training » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kickoff Personal Training » click "UPDATE".
  3. Clear Kickoff Personal Training app cache: Clearing cached data will force your app to retrieve the latest data directly from Kickoff Personal Training servers.
    1. On Android, goto Settings » Apps » Select "Kickoff Personal Training" » click Storage » click "Clear Cache".
  4. Check Kickoff Personal Training app permissions. If any of these permissions required to use your device's features are disenabled, Kickoff Personal Training might not work.
  5. Uninstall and reinstall Kickoff Personal Training. If nothing else has worked, completely uninstall Kickoff Personal Training then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kickoff Personal Training not working


2. Fix Kickoff Personal Training Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kickoff Personal Training be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kickoff Personal Training not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kickoff Personal Training may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want my money put back on my card and cancel I was not aware the money would come out now I need it refunded back

    — by JoEllen Boudreaux 2 years ago