Published by Kodak Alaris Inc.

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Why should I report an Issue with KODAK MOMENTS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kodak Alaris Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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KODAK MOMENTS Customer Insights

1. The app is super basic 3-step app, variations are not supported, changes are not allowed, I was sent back to start over 2 times and ended up paying full price for the product although I had an active promotion code.Placed order haven't picked up yet.

2. Also when it came time to select the pictures, I couldn't open up the thumbnail (which was really frustrating because I have multiple shots and wanted to pick the best one)I've used this app for years, I've never had issues in the past.

3. Scrolling through pictures is poor, doesn't seem to cache previous photos in the view and takes way too long to load them.

4. in my case there's none nearby so it can't find any and won't allow me to select one by map view.Broken by design as it requires you to connect to a special WiFi.

5. The app uses location services to select nearest shop with kiosk, will not allow me to select another shop.

6. Any other app (Google photos, local camera) loads at instantaneous speed while scrolling on my phone.

7. Even if it worked, usability is very poor, with having to manually to connect to the right WiFi and hoping it doesn't auto-connect to the machine you used last time.

8. I am visually impaired on your app if once you clicked to select photo you could make it full screen on your phone it would be very helpful.

9. Viewing photos in cart to edit are in low resolution, just seems unfinished.Really didn't like using this app, not very intuitive.

10. I can't submit from Google photos to a kiosk, but I can through the online ordering? It only allows from local picture storage.

11. For additional insult, the stores already have properly working WiFi, which sure would be a far more convenient way to transfer data.This app has many issues that desperately need to be addressed.

Steps to Troubleshoot & Fix KODAK MOMENTS Issues

1. Fix KODAK MOMENTS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart KODAK MOMENTS: Restarting the app will resolve most errors.
  2. Update the KODAK MOMENTS App. Here is how:
    1. On Android goto PlayStore » Search for "KODAK MOMENTS" » Open KODAK MOMENTS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KODAK MOMENTS » click "UPDATE".
  3. Clear KODAK MOMENTS app cache: Clearing cached data will force your app to retrieve the latest data directly from KODAK MOMENTS servers.
    1. On Android, goto Settings » Apps » Select "KODAK MOMENTS" » click Storage » click "Clear Cache".
  4. Check KODAK MOMENTS app permissions. If any of these permissions required to use your device's features are disenabled, KODAK MOMENTS might not work.
  5. Uninstall and reinstall KODAK MOMENTS. If nothing else has worked, completely uninstall KODAK MOMENTS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing KODAK MOMENTS not working


2. Fix KODAK MOMENTS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make KODAK MOMENTS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to KODAK MOMENTS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, KODAK MOMENTS may not be able to connect to the Internet when running in the background.

Reported Issues

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