Published by James Smith Academy on Nov 12, 2024

Report an issue with Af.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Affordable Online Coaching?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of James Smith Academy to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Affordable Online Coaching

1. Features (depending on your membership type) include hundreds of educational and instructional videos, personalised exercise programs, daily workouts, a Daily Step Count, hundreds of recipes, a meal planner, trainer support, progress tracking, and three-month challenges.

2. Our free trial, which begins when you create an account with us, does not expire and does not require a purchase to activate.

3. The Affordable Online Coaching (AOC) is where quality online coaching meets affordability.

4. The Affordable Online Coaching is free to download.

5. The AOC aims to educate its members in fitness and provide them with all the tools necessary to reach and sustain their fitness goals.

6. If you would like to access content and features which are not available on the free trial, you must upgrade to a paid subscription.

Af Customer Insights

1. Really enjoyed it before but is not worth the money to use it just to keep track of training a couple of times per week.*Amended score now I've had my dumb a** educated on calorie tracking! 🤣 It's a great app and has helped me start my journey of fat loss!* Love James and his no bs approach, so thought I'd give this a go, thought I'd try the free version before paying for the premium.

2. If you try to drag and let ot glide through the scroll bar it sort of spasms out and flows the opposite direction!This is so easy to use! Simple step by step guidance to what you want to look at and use! Awesome! Open up and take a look around, simple side features which you just tap and your done.A lot of work has gone into this.

3. The videos are good and easy to follow and the meal plans are great.

4. Add workouts you like from the instructional videos to create your own work out and log weight used during exercises in workouts to refer to in the next training session.

5. The option to use the app with no obligation is great to allow you to check out the app - I've not found any other app for fitness like this TBH.great app! works like the site before it but better.

6. If you could create progression charts based on your workout data that would also be greatThe free version was awesome for someone who isn't trying to be a pro athlete.

7. This makes for a bad UX because every time I want to send a lengthy message, I end up sending about 4.Great app, but needs a few improvements.

8. James has clearly put a lot of thought into the development of this app and it ties in neatly with his other online content.

9. The workouts section is really good for not only learning correct form but also tracking progress.

10. Often the other apps are not very helpful when it comes to how to properly do the movements.

11. in trainer support in order to scroll back you have to drag and stop manually.

Steps to Troubleshoot & Fix Af Issues

1. Fix Af Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Af: Restarting the app will resolve most errors.
  2. Update the Af App. Here is how:
    1. On Android goto PlayStore » Search for "Af" » Open Affordable Online Coaching » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Af » click "UPDATE".
  3. Clear Affordable Online Coaching app cache: Clearing cached data will force your app to retrieve the latest data directly from Af servers.
    1. On Android, goto Settings » Apps » Select "Affordable Online Coaching" » click Storage » click "Clear Cache".
  4. Check Af app permissions. If any of these permissions required to use your device's features are disenabled, Af might not work.
  5. Uninstall and reinstall Af. If nothing else has worked, completely uninstall Af then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Af not working


2. Fix Af Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Af be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Af not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Af may not be able to connect to the Internet when running in the background.

Reported Issues