Contact Site Access Customer Service

Why should I report an Issue with Site Access?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 3xLOGIC Systems Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Coupled with the the server software's continuing to have weird issues like all the mobile credentials we purchased disappearing from our system (randomly going from 9 used of 10 to 0 used of 0) to controllers accepting any S/N to control it (I can type 696969 in and it will work) I'm pretty frustrated with the Infinias system as a whole at the moment.Great app.

2. It appears that it hasn't ever worked judging from my research.

3. Can't login if you host your own server.

1. Fix Site Access Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Site Access: Restarting the app will resolve most errors.
2. Update the Site Access App. Here is how:
   1. On Android goto PlayStore » Search for "Site Access" » Open Site Access » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Site Access » click "UPDATE".
3. Clear Site Access app cache: Clearing cached data will force your app to retrieve the latest data directly from Site Access servers.
   1. On Android, goto Settings » Apps » Select "Site Access" » click Storage » click "Clear Cache".
4. Check Site Access app permissions. If any of these permissions required to use your device's features are disenabled, Site Access might not work.
5. Uninstall and reinstall Site Access. If nothing else has worked, completely uninstall Site Access then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Site Access not working

2. Fix Site Access Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Site Access be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Site Access not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Site Access may not be able to connect to the Internet when running in the background.