Published by Tropical Financial Credit Union on Aug 6, 2024

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Why should I report an Issue with Tropical Financial CU?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tropical Financial Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Tropical Financial CU

1. Within the Tropical Financial Credit Union Mobile Banking app and Wear OS you can check your available balances, view transactions, view history, transfer funds between accounts, pay bills, view and activate your cash back offers, and locate a local branch or ATM.

Tropical Financial CU Customer Insights

1. Now do it.. I don't know if my accounts have been compromised but changes that are this sloppily done are a real weakness.One problem...l had the experience that the check was successful deposit..I count on that money..next two days I use my card was denied.. the check that I deposit was rejected because the picture...NOBODY SEND ME A MESSAGE or something to fix it..and it was a real problem for me.. very disappointed.....The app is very convenient..I love being a member, but why change something that didn't need to be changed?! What happened to the credit wise option?! Now, Experian can't read my account.

2. Not happy at all.Everything went well with my credit union one of the best you can call the office or go in and they are so nice all of them and they have a great smile i have been with the credit union for a long time and they are great.Taking photos needs work, the sensing of the check edges makes check image too small, forcing re-do.It appears to be good now that it has been updated.

3. A special thanks to the West Palm Beach branch for their patience and special help they gave me recently.Went from one of the easiest, user-friendly, intuitive banking apps to the worst I've ever had the displeasure of using with the last major update.

4. Apps should make mobile banking easier, not a hassle!App works great, have had it for years and I don't recall ever having an issue with it.

5. I'm going to find another credit union if it stays this way.

6. Dreadful since the so called 'upgrade' I've e mailed you lot about reattaching the labels that existed before the upgrade.

7. I am on some of my family members accounts for different reasons and now all those accounts are on my screen.

8. Therefore, my credit score may drop.

9. It was a downgrade.Horrible upgrade.

10. This was not an upgrade.

11. I depend on this instead of over the phone as you can see everything instead of just hearing it from the computer.

Steps to Troubleshoot & Fix Tropical Financial CU Issues

1. Fix Tropical Financial CU Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tropical Financial CU: Restarting the app will resolve most errors.
  2. Update the Tropical Financial CU App. Here is how:
    1. On Android goto PlayStore » Search for "Tropical Financial CU" » Open Tropical Financial CU » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tropical Financial CU » click "UPDATE".
  3. Clear Tropical Financial CU app cache: Clearing cached data will force your app to retrieve the latest data directly from Tropical Financial CU servers.
    1. On Android, goto Settings » Apps » Select "Tropical Financial CU" » click Storage » click "Clear Cache".
  4. Check Tropical Financial CU app permissions. If any of these permissions required to use your device's features are disenabled, Tropical Financial CU might not work.
  5. Uninstall and reinstall Tropical Financial CU. If nothing else has worked, completely uninstall Tropical Financial CU then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tropical Financial CU not working


2. Fix Tropical Financial CU Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tropical Financial CU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tropical Financial CU not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tropical Financial CU may not be able to connect to the Internet when running in the background.

Reported Issues