Contact File Converter Customer Service

Why should I report an Issue with File Converter?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ice Cold Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So, don't use this app for any sensitive doc's!Isn't 43.99 a year in order to avoid ads a little steep considering you cannot batch convert files? The app is awesome don't get me wrong but the price to pay for only being able to convert one file at a time is not so desirable.

2. They do have ads which are kind of annoying and you can only convert one thing at a time, opposed to some other file converter apps.File size limit 100MB 😞 couldn't test it.

3. It takes so long time find file formats to convert with.Very very good app.

4. It took longer to choose the file than it did to convert it and considering it only converts one at a time - not worth it for me.

5. Besides i think you could make usability easier by analyzing the file before and telling what works to convert to what, instead of these huge dialogues.android Q(10) my device crash, auto reboot !! A.

6. It defaulted to convert to .djvu file, so I looked over settings options but did not save any changes.

7. And it is very hard to find the file format to convert, you should add a search bar to search file formats.

8. ok, when I run the application to convert images, when I click to run, my cell phone stops several minutes, the screen cannot be touched, both for sweep menu bars and physical buttons.

9. after a few minutes my mobile was reset and when the reset occurred a delay, had to connect the charging when blamed, even though my battrai was at the level of 70% more.Good, so many options to convert this to that.

10. I used it for epub to azw3 and the conversion was fast (15-20 sec) but to choose a file - a convoluted process - it doesn't remember the folder the last file was in.

11. Status reported it was 'uploading file...'. This was a surprise & w/o warning! The app should ask user for permission to upload a local document & to where! Even if the file is 'encrypted', no good.

1. Fix File Converter Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart File Converter: Restarting the app will resolve most errors.
2. Update the File Converter App. Here is how:
   1. On Android goto PlayStore » Search for "File Converter" » Open File Converter » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for File Converter » click "UPDATE".
3. Clear File Converter app cache: Clearing cached data will force your app to retrieve the latest data directly from File Converter servers.
   1. On Android, goto Settings » Apps » Select "File Converter" » click Storage » click "Clear Cache".
4. Check File Converter app permissions. If any of these permissions required to use your device's features are disenabled, File Converter might not work.
5. Uninstall and reinstall File Converter. If nothing else has worked, completely uninstall File Converter then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing File Converter not working

2. Fix File Converter Server issues & Internet Connection

1. Check network connection: An unstable Internet will make File Converter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to File Converter not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, File Converter may not be able to connect to the Internet when running in the background.