Published by Huawei Internet Service

Report an issue with HUAWEI Printer.
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Why should I report an Issue with HUAWEI Printer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Huawei Internet Service to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HUAWEI Printer

1. With multiple preset portrait sizes to choose from, HUAWEI Printer is able to print portrait photos for drivers' licenses, passports, and more.

2. Experience fast photo printing in no more than 1 minute with three simple steps: Take a photo, connect to the printer, and print it.

3. You can select different filters (Twilight, B&W, Retro, Dusk, Autumn, Fresh, Amour, etc. ), frames, poster templates, stickers, text fonts, and more. 4.

4. Use AR printing to extract a still photo from a video feed, and then bring it to life anytime by simply scanning the photo. 2.

5. Create your own professional-looking photos with the editing features of the HUAWEI Printer app.

6. With built-in business card templates, you can create custom business card anytime anywhere.

HUAWEI Printer Customer Insights

1. Zink paper must very be careful for paper jam you can add one pice per time.Please add custom color adjustment option in addition to the filter presets - printer shifts colors towards pink and it would be great to have the possibility to adjust the image before printing it.

2. I have thw Location and Bluetooth always ON, still... it doesn't work!If you've recently had a problem with your printer, let me tell you this happen for an update.

3. After I did just that, the app found my printer immediately... Very strange, annoying and not really trustworthy, that it needs not only the location permission, but also that location services have to be turned on...I was quite worried after looking at the 1 star reviews but please ignore them.

4. As the printer can not be used by anything else (if you try and just print from your gallery, it doesn't recognise the printer, so it can't be used outside the app) I do not recommend this product due to bugged app!Used the app in the past, on the same phone.

5. Then today, I tried again to use it, sadly it's crashing whem trying to open any action (open gallery, collage, etc.) making the app and printer useless.

6. Should you're facing issues with the app and it doesn't detect your printer, try turning in location services, as this helped me.

7. *Update after reading that turning location and BT on first and then powering the printer... let me tell you.

8. On first use the paper in the printer tray started curling after printing only 4 photos, so I now use one piece at a time.

9. Other than that all is great!Trying to use the Gallery section to actually print photos does not work and continues to crash app.

10. Phone (a Honor 20 Lite phone with Android 10) and printer connected at the first attempt.

11. Took me awhile to figure it out but you have to turn your location on and press the power button to confirm the connection and it will work well.

Steps to Troubleshoot & Fix HUAWEI Printer Issues

1. Fix HUAWEI Printer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HUAWEI Printer: Restarting the app will resolve most errors.
  2. Update the HUAWEI Printer App. Here is how:
    1. On Android goto PlayStore » Search for "HUAWEI Printer" » Open HUAWEI Printer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HUAWEI Printer » click "UPDATE".
  3. Clear HUAWEI Printer app cache: Clearing cached data will force your app to retrieve the latest data directly from HUAWEI Printer servers.
    1. On Android, goto Settings » Apps » Select "HUAWEI Printer" » click Storage » click "Clear Cache".
  4. Check HUAWEI Printer app permissions. If any of these permissions required to use your device's features are disenabled, HUAWEI Printer might not work.
  5. Uninstall and reinstall HUAWEI Printer. If nothing else has worked, completely uninstall HUAWEI Printer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HUAWEI Printer not working


2. Fix HUAWEI Printer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HUAWEI Printer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HUAWEI Printer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HUAWEI Printer may not be able to connect to the Internet when running in the background.

Reported Issues