Contact HUAWEI AI Life Customer Service

Why chat with our AI HUAWEI AI Life Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of HUAWEI AI Life.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The issue I have is that the app doesn't always connect to my router in this case .. when launching the app , the router shows up in my devices but says it's offline , which it's not as I can connect from any other device and http too .

2. And after you open the app and it remains idle for a while it cannot monitor the router anymore and will give you error for whatever operation you want to carry out and you would need to close the app and reopen it and enter password again.

3. other than that *if you have freebuds 3* you are forced to use that app everytime because there are 2 controls, so you can't skip, pause, activate the active noise cancelling without entering the app or bringing up the phone and that's very annoying considering that they arent 40€ earbuds.Pretty much needed features are not working.

4. Download and upload speeds are not shown for each device connected or even for the whole router.

5. After the setup is complete, the router isn't on my list of devices and needs to be factory reset.

6. Once updated connected back to my router and the router then no longer would connect to the internet.

7. I find that I have to restart my phone and then relaunch the app, and the router will show as onlineWell done to Huawei.

8. The app does not automatically recognizes the router and I have to scan every single time.

9. I understand this app is designed for more devices than just a router, which makes the horrible app for the only-router users.

10. This app has no functionality for the earbuds it only shows they are connected doesn't provide any controls or operating system.

11. I have only one router which I am connected to via WIFI.

1. Fix HUAWEI AI Life Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HUAWEI AI Life: Restarting the app will resolve most errors.
2. Update the HUAWEI AI Life App. Here is how:
   1. On Android goto PlayStore » Search for "HUAWEI AI Life" » Open HUAWEI AI Life » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HUAWEI AI Life » click "UPDATE".
3. Clear HUAWEI AI Life app cache: Clearing cached data will force your app to retrieve the latest data directly from HUAWEI AI Life servers.
   1. On Android, goto Settings » Apps » Select "HUAWEI AI Life" » click Storage » click "Clear Cache".
4. Check HUAWEI AI Life app permissions. If any of these permissions required to use your device's features are disenabled, HUAWEI AI Life might not work.
5. Uninstall and reinstall HUAWEI AI Life. If nothing else has worked, completely uninstall HUAWEI AI Life then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HUAWEI AI Life not working

2. Fix HUAWEI AI Life Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HUAWEI AI Life be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HUAWEI AI Life not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HUAWEI AI Life may not be able to connect to the Internet when running in the background.