Contact Huawei Backup Customer Service

Why should I report an Issue with Huawei Backup?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Huawei Internet Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It supports devices running EMUI 4. 0 and later. • Back up your personal data, including contacts, SMS and MMS, call records, system settings, alarms, browser bookmarks, email accounts, Calendar events, Weather, Clock, and Music. • Back up your apps, including app data such as accounts. • Back up your media files, including photos, videos, and recordings. • Save your backups to memory cards, USB drives, or the cloud.

2. Backup allows users of Huawei devices to easily save an extra copy of their data,including contacts, SMS and MMS, call records, apps, media files, and more to a storage device or to the cloud.

3. Some device models support backing up to network-attached storage or Huawei Back-up.

4. Backup includes support for 79 languages, including Chinese, English, French, Spanish, Japanese, Korean, and more.

5. Selected devices can now back up to network-attached storage (NAS) and Huawei Back-up.

6. Never lose your data again.

7. You can also make automatic backups to NAS, Huawei Back-up, and memory cards now.

1. With older versions I had things that now doesn't work, such as: 1: An icon on the desktop 2: Ability to backup WiFi names and passwords 3: Ability to backup App data Any of the numerous updates (since 2018 aprox) has fixed that bugs.

2. PLEASE REVERT BACK TO THE ORIGINAL OPTIONAL PASSWORD VERSION.When one installs this App the original backup app that came with the phone disappears.

3. It's really annoying to search for the backup app throughout the settings.2 days ago I sent my phone to fix, so I had to use Huawei Backup to external storage and did factory reset.

4. I loved the app because its said I could backup my files to my PC through SMB/NetBIOS but that doesn't work.

5. If you backup you photos to the cloud, like I do, then this app doesn't really serve a purpose.

6. It detects fine my pc but when I try to connect with user/password and hit "Ok" it says: "Make sure your device and phone are connected to the same network", and yes, I'M SURE THEY'RE BOTH IN THE SAME NETWORK.It was a great app, but with the updates it has had some bugs.

7. UPDATE: I uninstalled the app from the play store screen, reinstalled it and presto! - the functionality returned - until I updated the update at which point the options to update to external storage or SD card disappeared again.

8. Edit: Not to mention that now I cannot even restore the backup as I get an error on the computer: "The Backup app is running on your device.

9. Otherwise the application works great for me.After having to change to another phone this year, I realized that all my backups from 2019 and 2020 have errors or incomplete data.

10. What should I do? Are they broken or are they still encrypted? The password was correct, but files can't be read.Was fine until the forced encryption of data.

11. PS: My phone is a Huawei P8 Lite (2015) with EMUI 4.0.3Was a great app - easy and strong - but getting worse recently.

1. Fix Huawei Backup Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Huawei Backup: Restarting the app will resolve most errors.
2. Update the Huawei Backup App. Here is how:
   1. On Android goto PlayStore » Search for "Huawei Backup" » Open Huawei Backup » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Huawei Backup » click "UPDATE".
3. Clear Huawei Backup app cache: Clearing cached data will force your app to retrieve the latest data directly from Huawei Backup servers.
   1. On Android, goto Settings » Apps » Select "Huawei Backup" » click Storage » click "Clear Cache".
4. Check Huawei Backup app permissions. If any of these permissions required to use your device's features are disenabled, Huawei Backup might not work.
5. Uninstall and reinstall Huawei Backup. If nothing else has worked, completely uninstall Huawei Backup then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Huawei Backup not working

2. Fix Huawei Backup Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Huawei Backup be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Huawei Backup not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Huawei Backup may not be able to connect to the Internet when running in the background.