Contact HUAWEI Video Player Customer Service

Why should I report an Issue with HUAWEI Video Player?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Huawei Internet Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. and someone had updated this player android level below 9 you can get error message unsupported!! you can fix this go to the settings and check at that video player after give uninstall the updates... after you can use your old player.I just need an app that can play my local videos, I don't need it to become like Netflix or WeTV.

2. Thanks.Every time i watch a video a loading icon always appears and it is very irritating becausw you cant view the video properly and after the video and its still loading i cant do anything until its done loading or i switch off my data so that the video can load faster.

3. I've uninstalled all the updates on the Huawei video app, and have turned off my automatic updates just to make sure this update doesn't install.

4. Thank youThis video player doesn't support to the Old android version's... should have android level up to 9.

5. The new update has completely changed my good reviews about this video player.

6. Whenever I try to open a video, loading icon always appears on the screen and this rubbish don't let you watch the video properly.

7. But huge in size bad bit slow.The update is good, you can now forward or rewind the video.

8. Please just make this a separate app, and allow us to keep the original pre-installed video player.It's a nice video player.

9. I don't know why it's size is greater than others video player.

10. Update: App will open existing video files if I click on them through file manager.

11. And the last and worst thing is that, it keeps on loadings video while playing.

1. Fix HUAWEI Video Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HUAWEI Video Player: Restarting the app will resolve most errors.
2. Update the HUAWEI Video Player App. Here is how:
   1. On Android goto PlayStore » Search for "HUAWEI Video Player" » Open HUAWEI Video Player » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HUAWEI Video Player » click "UPDATE".
3. Clear HUAWEI Video Player app cache: Clearing cached data will force your app to retrieve the latest data directly from HUAWEI Video Player servers.
   1. On Android, goto Settings » Apps » Select "HUAWEI Video Player" » click Storage » click "Clear Cache".
4. Check HUAWEI Video Player app permissions. If any of these permissions required to use your device's features are disenabled, HUAWEI Video Player might not work.
5. Uninstall and reinstall HUAWEI Video Player. If nothing else has worked, completely uninstall HUAWEI Video Player then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HUAWEI Video Player not working

2. Fix HUAWEI Video Player Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HUAWEI Video Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HUAWEI Video Player not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HUAWEI Video Player may not be able to connect to the Internet when running in the background.