Published by Huawei Internet Services

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Why should I report an Issue with HUAWEI Video Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Huawei Internet Services to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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HUAWEI Video Player Customer Insights

1. The camera uses this player by default and it is too annoying when you record a video and wants too see it, there pops up a lot of other videos that "might" interes you etc etc...totally horrible.Useless for playing video files stored in phone.

2. This is now a video clips platform advertising stupid videos from all over the world.... edit: if you want to use it again as a default video player - simply uninstall (downgrade) it.I can't fault Huawei phones.

3. I give it 2 stars.... Some videos we watch are 30 seconds videos and we find it difficult to actually watch videos if it doesn't give you the option to watch it straight.... And I really don't believe that such a stock for Huawei would be such a disappointment...More bugs added to the previous version.

4. Everytime I use it it takes too long to load the videos on top of that when I finally play a video it plays with gaps and scratches only thing thats okay with it is the sound.

5. I like it even more when there's a controller for fast and a slower speedAfter the new update, I am unable to open any videos on any of the other apps and on my internal storage at all.

6. Every few seconds a "loading..." message pops up, both in the menu and during the playing of a video.It was all good until they brought the new update.

7. Constantly bringing suggestions for me to view videos "I might be interested in from the internet." It keeps updating itself e en when I don't need the new updated versions.

8. It became ridiculously annoying! Just give us back the old Huawei video player.Worst app ever, absolutely horrible.

9. Always, absolutely horribleHorrible videoplayer with too much fuss to go through just to watch a video.

10. The date doesn't coincide with the date I acquired the videos.

11. Sigh 🤒 🤒Easier to go back and forth the video by just wiping the screen and also the volume.

Steps to Troubleshoot & Fix HUAWEI Video Player Issues

1. Fix HUAWEI Video Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HUAWEI Video Player: Restarting the app will resolve most errors.
  2. Update the HUAWEI Video Player App. Here is how:
    1. On Android goto PlayStore » Search for "HUAWEI Video Player" » Open HUAWEI Video Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HUAWEI Video Player » click "UPDATE".
  3. Clear HUAWEI Video Player app cache: Clearing cached data will force your app to retrieve the latest data directly from HUAWEI Video Player servers.
    1. On Android, goto Settings » Apps » Select "HUAWEI Video Player" » click Storage » click "Clear Cache".
  4. Check HUAWEI Video Player app permissions. If any of these permissions required to use your device's features are disenabled, HUAWEI Video Player might not work.
  5. Uninstall and reinstall HUAWEI Video Player. If nothing else has worked, completely uninstall HUAWEI Video Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HUAWEI Video Player not working


2. Fix HUAWEI Video Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HUAWEI Video Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HUAWEI Video Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HUAWEI Video Player may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please I want to delete my account

    — by Marzan Samin Ashrafi 2 years ago