Published by Artur Jaszczyk

Report an issue with Backup Your.
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Why should I report an Issue with Backup Your Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Artur Jaszczyk to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Backup Your Customer Insights

1. :)The amount of time I have spent trying to get this app to work caused by error messages and backups stalling, I decided that, due to limited functions - unless you root your device (which I don't wish to do), it would be quicker to do a manual restore after resetting my device.

2. I was very disappointed that it cannot save all the important parts, especially when transferring to a new phone.I was able, eventually, to backup and restore using this app.

3. Unclear why it doesn't work on this phone when it hasn't been updated recently.Worked well in Lineage OS 9 & 10 on an old S6.5 STARS for that.

4. This is an easy-to-use backup utility for pretty much everything, including SMS & MMS (text only) along with apps that doesn't require the phone to be rooted.

5. the app doesn't recognize the backup either from google drive or from internal memory or sd card, where i downloaded it after the reset.

6. Maybe if you have the latest android OS, you may have more luck!I made a factory reset after backing up the phone and uploading it to Google drive.

7. All right, so I just downloaded the backup file to my phone - nope, it claims that file's corrupt.

8. I had something like 17,000 messages to backup and restore (including MMS).

9. I used this app a few versions ago, so perhaps those issues have been resolved.This is a nice and complete backup and restore application.

10. stay away !Well it was good until it wasn't... Worked fine a month ago to move call logs and texts from a really old phone to my now-old phone.

11. Had to factory reset back to Android 7 and the app now will not allow me to select a restore file.

Steps to Troubleshoot & Fix Backup Your Issues

1. Fix Backup Your Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Backup Your: Restarting the app will resolve most errors.
  2. Update the Backup Your App. Here is how:
    1. On Android goto PlayStore » Search for "Backup Your" » Open Backup Your Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Backup Your » click "UPDATE".
  3. Clear Backup Your Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Backup Your servers.
    1. On Android, goto Settings » Apps » Select "Backup Your Mobile" » click Storage » click "Clear Cache".
  4. Check Backup Your app permissions. If any of these permissions required to use your device's features are disenabled, Backup Your might not work.
  5. Uninstall and reinstall Backup Your. If nothing else has worked, completely uninstall Backup Your then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Backup Your not working


2. Fix Backup Your Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Backup Your be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Backup Your not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Backup Your may not be able to connect to the Internet when running in the background.

Reported Issues