Contact HTC Transfer Tool Customer Service

Why should I report an Issue with HTC Transfer Tool?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HTC Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This simple tool uses Wi-Fi Direct to transfer your important data, like messages and photos, so it’s never been faster to effortlessly upgrade your phone. - Old phone: Android 2. 3 Gingerbread or above.

2. Install HTC Transfer Tool on an old phone to wirelessly move content to your new HTC phone.

3. Not limited to HTC phones. - New phone: Sense 5 or above. Limited to HTC phones.

1. It gave me no chance to determine the from/old and to/new device as I intend it but seems to solemnly want to base this on version and/or type of phone? You can REALLY not imagine any other situation or reason for different order HTC?! Rubbish!!How to make it work: Wi-Fi on new phone may shut down when trying to transfer and transfer will fail.

2. Perhaps next time I switch to other phone company as HTC started to disappoint.Worked great when switching from a Nexus 4 to a U12+.

3. Unfortunately I can't use it to transfer my mobile phone data to my new android phone (brand).

4. Then go through transfer process but opening HTC Transfer app on old phone and on new phone going to settings and tap on transfer from old phone to new phone.

5. Recommended.My old phone, a Pixel is running Android 9 and my HTC U Ultra which I really love by the way is running Android 8.

6. On new phone search on Wi-Fi for old phone as hotspot.

7. On old phone make it a hotspot with SIM card installed.

8. New phone will save password address but will not connect.

9. Phones establish same pass codes but when transfer is inititated, phones off their connections and in a min report failure.

10. Doesn't even offer to transfer apps, but that's fine because it doesn't transfer anything it says it will either.

11. After all, HTC phones were once so popular for their quality of Software and ease of use.Asks illogical questions such wants PIN entered on both phones whilst it provides it at none.

1. Fix HTC Transfer Tool Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HTC Transfer Tool: Restarting the app will resolve most errors.
2. Update the HTC Transfer Tool App. Here is how:
   1. On Android goto PlayStore » Search for "HTC Transfer Tool" » Open HTC Transfer Tool » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HTC Transfer Tool » click "UPDATE".
3. Clear HTC Transfer Tool app cache: Clearing cached data will force your app to retrieve the latest data directly from HTC Transfer Tool servers.
   1. On Android, goto Settings » Apps » Select "HTC Transfer Tool" » click Storage » click "Clear Cache".
4. Check HTC Transfer Tool app permissions. If any of these permissions required to use your device's features are disenabled, HTC Transfer Tool might not work.
5. Uninstall and reinstall HTC Transfer Tool. If nothing else has worked, completely uninstall HTC Transfer Tool then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HTC Transfer Tool not working

2. Fix HTC Transfer Tool Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HTC Transfer Tool be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HTC Transfer Tool not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HTC Transfer Tool may not be able to connect to the Internet when running in the background.