Published by HTC Corporation

Report an issue with HTC BoomSound Connect.
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Why should I report an Issue with HTC BoomSound Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HTC Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HTC BoomSound Connect

1. HTC, the HTC logo and other HTC product and service names referenced in the Application are the trademarks or registered trademarks of HTC Corporation in the United States and other countries.

2. By using HTC BoomSound Connect, users can connect to AllPlay speakers to setup its Wi-Fi and choose/play highest quality music, share multiple users' songs into a playlist.

3. HTC BoomSound Connect provide the best experience in AllPlay speakers.

4. Any other company names, product names, service names and logos referenced in connection with the Application may be the trademarks of their respective owners.

HTC BoomSound Connect Customer Insights

1. does not work with Bluetooth speakers.

2. Total garbage.

Steps to Troubleshoot & Fix HTC BoomSound Connect Issues

1. Fix HTC BoomSound Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HTC BoomSound Connect: Restarting the app will resolve most errors.
  2. Update the HTC BoomSound Connect App. Here is how:
    1. On Android goto PlayStore » Search for "HTC BoomSound Connect" » Open HTC BoomSound Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HTC BoomSound Connect » click "UPDATE".
  3. Clear HTC BoomSound Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from HTC BoomSound Connect servers.
    1. On Android, goto Settings » Apps » Select "HTC BoomSound Connect" » click Storage » click "Clear Cache".
  4. Check HTC BoomSound Connect app permissions. If any of these permissions required to use your device's features are disenabled, HTC BoomSound Connect might not work.
  5. Uninstall and reinstall HTC BoomSound Connect. If nothing else has worked, completely uninstall HTC BoomSound Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HTC BoomSound Connect not working


2. Fix HTC BoomSound Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HTC BoomSound Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HTC BoomSound Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HTC BoomSound Connect may not be able to connect to the Internet when running in the background.

Reported Issues