Published by HTC Corporation

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Why should I report an Issue with HTC Alexa?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HTC Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HTC Alexa

1. HTC, the HTC logo and other HTC product and service names referenced in the Application are the trademarks or registered trademarks of HTC Corporation in the United States and other countries.

2. HTC and Amazon have teamed up to create HTC Alexa, an assistant that continually learns from you and adds functionality over time.

3. HTC Alexa gives you fast, easy access to the Amazon Alexa voice service.

4. With Always-On Microphone capability, you can wake up your phone hands-free with one simple word - “Alexa.

5. Voice commands like “Alexa, what’s the weather today? ” are covered too.

6. Shop for birthday presents. Create a shopping list.

7. Get a Flash Briefing from your favorite news sources.

8. Listen to music, audiobooks, and so much more.

9. Most importantly, you can do it all without picking up your phone.

10. Any other company names, product names, service names and logos referenced in connection with the Application may be the trademarks of their respective owners.

HTC Alexa Customer Insights

1. I cannot uninstall so it's useless and I don't understand whyI guess this doesn't work with U12, I cannot find the App from my home screen but found it in App's and Notifications, and when I open it... it doesn't work.

2. Please I love HTC but ruin everything.the app used to work flawless until update and the new software update on the htc u11 but now it doesn't have voice trigger in the settings so you have to press the app everytime you want to use itDoes not work on UK HTC U12.

3. what's the point of the app if it can't be used?The app doesn't work on HTC U12+ and can't be removed either.

4. I wanted Alexa to work but it wasn't so.

5. Alexa does need work.

6. I asked Alexa some simple things in English, and she responded well, but then I asked some simpler things and they were too much for her.

7. I'm glad that Alexa is working for a vast majority of people.

8. I tried to rate it a 0 !!!!!this sucks, can't find the app, on my phone though it's installed.

9. Please fix!I do not like this app HTC Alexa can not understand commands correctly this app should be deleted it is worthless.

10. its time to look at other phone makersI had this app on my old HTC u 11 and it worked a treat.

11. Saw it on my list of apps in the play store but won't open.

Steps to Troubleshoot & Fix HTC Alexa Issues

1. Fix HTC Alexa Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HTC Alexa: Restarting the app will resolve most errors.
  2. Update the HTC Alexa App. Here is how:
    1. On Android goto PlayStore » Search for "HTC Alexa" » Open HTC Alexa » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HTC Alexa » click "UPDATE".
  3. Clear HTC Alexa app cache: Clearing cached data will force your app to retrieve the latest data directly from HTC Alexa servers.
    1. On Android, goto Settings » Apps » Select "HTC Alexa" » click Storage » click "Clear Cache".
  4. Check HTC Alexa app permissions. If any of these permissions required to use your device's features are disenabled, HTC Alexa might not work.
  5. Uninstall and reinstall HTC Alexa. If nothing else has worked, completely uninstall HTC Alexa then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HTC Alexa not working


2. Fix HTC Alexa Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HTC Alexa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HTC Alexa not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HTC Alexa may not be able to connect to the Internet when running in the background.

Reported Issues