Published by HTC Corporation

contact HTC Clock Chat with our AI-based HTC Clock Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with HTC Clock?



characters left:

Why chat with our AI HTC Clock Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of HTC Clock.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact HTC Clock image 1   contact HTC Clock image 2


What users are saying

1. Very annoying.My husband said that he is very happy with his HTC clock but for some reason he doesn't have the stopwatch n timer on his clock app, what's there are only the alarm n world clock, what happened, he is wondering.

2. When I select the alarm sound, I get a response - unable to play this file.If you are doing anything on the phone when the alarm sounds there is no way to stop it.

3. Also, if the phone is locked, the alarm can't be cancelled easily.It was working fine until 1 day, it started the unpredictable behavior, in which the alarm went off without the sound on my U12+.

4. 👎Alarm on Android 8.0 stopped working and if it wasn't for my partner setting a back up alarm I would have been late for work at least 5 times in the last week.

5. This issue also happened sporadically on my HTC M8 so it's not a new problem.Your clock can't even handle daylight savings time.

6. Suggestion: an option to adjust the volume of each individual alarm would be wonderful.it's just not adding city.

7. I need to go into settings and disable the app in order to make the alarm stop sounding.

8. The worst built in phone clock app ever.The tick boxes are too small.

9. You have to go to settings, apps, clock, and force stop the app.

10. It changed my home clock time ahead instead of back.

11. what a waste!The alarm has stopped playing sounds.

Steps to Troubleshoot & Fix HTC Clock Issues

1. Fix HTC Clock Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HTC Clock: Restarting the app will resolve most errors.
  2. Update the HTC Clock App. Here is how:
    1. On Android goto PlayStore » Search for "HTC Clock" » Open HTC Clock » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HTC Clock » click "UPDATE".
  3. Clear HTC Clock app cache: Clearing cached data will force your app to retrieve the latest data directly from HTC Clock servers.
    1. On Android, goto Settings » Apps » Select "HTC Clock" » click Storage » click "Clear Cache".
  4. Check HTC Clock app permissions. If any of these permissions required to use your device's features are disenabled, HTC Clock might not work.
  5. Uninstall and reinstall HTC Clock. If nothing else has worked, completely uninstall HTC Clock then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HTC Clock not working


2. Fix HTC Clock Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HTC Clock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HTC Clock not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HTC Clock may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!